Walking With The Wounded – Care Coordinator

Confederation of Service Charities; Northern Ireland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charity supporting veterans in Northern Ireland is seeking a Care Coordinator to provide essential care coordination services. This role involves assessing needs, making appropriate referrals, and maintaining contact with clients. The ideal candidate will have experience in housing and an understanding of the complexities faced by veterans, though both are not essential. Full-time position under a 2-year fixed term contract with various employee benefits.

Benefits

Employee Assistance Programme

Bike to Work Scheme

Death in Service benefit

Qualifications

• Must work independently and manage time effectively.
• Experience with complex caseloads, preferably with veterans.
• Ability to collaborate with a wider support team.

Responsibilities

• Assess needs and provide appropriate support for clients.
• Make referrals for specialist support while managing the overall case.
• Maintain contact as a central point for service users.

Skills

Patience

Resilience

Self-motivation

Experience in housing

Job description

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Walking With The Wounded – Care Coordinator

Location: Northern Ireland

Hours: Full time – 37.5 hours

Contract type: 2 Year Fixed Term (extension subject to further funding)

Company benefits:

• Employee Assistance Programme
• Bike to Work Scheme
• Death in Service (following successful completion of probation)

Walking With The Wounded (WWTW) supports those who have served in the Armed Forces and their families, empowering them to regain their independence, thrive and contribute in our communities.

WWTW recognise that for some ex-servicemen and women, the route to care looks complex and often inaccessible. By providing an integrated Care Coordination service, WWTW will ensure these individuals are provided the breadth of care they need, as well as providing support to their families. The Care Coordinator will be an impactful and crucial service to a small cohort, which is highly ‘in need’.

WWTW’s Care Coordination service involves the assessment of needs for your client, the sourcing of appropriate support and the ongoing navigation of that support. You remain the central point of contact as you support your service user to address their challenges; which may include a lack of secure housing, debt, social isolation, relationship breakdowns, lack of education and training, welfare issues or substance misuse.

We are looking to recruit a Care Coordinator who fully appreciates the patience, resilience and self-motivation that are required to support a dispersed and diverse caseload of complex individuals. You must be someone who is able to work independently, particularly in managing your time and caseload, whilst recognising that you are one crucial element of a wider team of support who will need to work collaboratively to get the best outcome for clients. We welcome applicants who have experience or specialise in housing, although it is not essential. Experience of working with veterans would be beneficial although again, not essential. This role will be based in Northern Ireland, and we particularly welcome applications from candidates well positioned to deliver support to clients in the Southern Trust region.

The Care Coordinator will have a caseload of complex ex-servicemen and women. Working with local delivery partners, you will make referrals for specialist support, whilst retaining the overall caseworker responsibilities. Your role will be crucial to the success of the service user’s outcome. If you are an experienced caseworker with an understanding of working with more complex clients, we would like to hear from you.

For an informal discussion please contact David Lowe on 07867 420473.

Please apply by completing and submitting our short application with a supporting CV.

The closing date for applications is 05/10/25. Please submit your application early to avoid disappointment as the advert may be closed early if sufficient applications are received.

Interviews are planned W/C 20/10/25.

WWTW is an equal opportunities employer. WWTW is an employer committed to promoting and protecting the physical and mental health and wellbeing of its staff.

In light of recent events in Afghanistan, please find information and support resources here