Waitress / Waiter

Bill's Restaurants; Exeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

A popular dining establishment in Exeter is seeking a Waiter or Waitress to ensure guest satisfaction and maintain high standards. The role requires a focus on making guests happy while being open to learning and improving. Join a supportive team with opportunities for progression and great benefits, including discounts and incentives.

Benefits

Service charge distributed to staff

80% shift discount

Guaranteed birthday off

Incentives for high performance

Access earnings within 24 hours

Discounts at major supermarkets

24-hour support through Employee Assistance

Qualifications

• Ability to engage with guests and recognize regular customers.
• Willingness to learn and adapt to standards.
• Strong interpersonal skills to ensure guest satisfaction.

Responsibilities

• Ensure guests leave happy and are recognized during their visit.
• Maintain high standards and seek improvement in performance.

Skills

Guest focus

Pride in work

Curiosity for improvement

Job description

Overview

At Bill’s we expect you to care, unconditionally, for both our guests and food, so no matter which role you choose, our aim is to ensure that everyone leaves happy and that means you too.

We offer a competitive salary, and we have an expectation that a Waiter or Waitress will be able to show us

Guest focus, you are at the cutting edge of making sure everyone leaves happy

Happy to Chat you want to know more about our guests, recognising regular customers and first timers alike

Ready to learn, we are standards driven, we want you to take pride in your work and be curious about how to improve

Responsibilities

• Demonstrate guest focus and ensure that guests leave happy, recognising regular customers and first-time visitors alike.
• Be ready to learn; maintain standards, take pride in your work, and seek ways to improve.

Benefits

• All service charge is distributed to staff – even when on holiday we pay out.
• Great discounts across our menu with 80% shift discount and 50% off shift discounts for all employees.
• Extra day’s holiday for each year worked, plus your Birthday off – guaranteed.
• Incentives while on shift; if you smash your mystery guest report with a 100% score, a cash award and more await.
• Ability to access earnings within 24 hours of your shift.
• Discounts at most major supermarkets on your weekly shop.
• Employee Assistance provider available 24 hours for support.

Progression

• Half of site leaders (General Managers and Head Chefs) have been promoted from within our sites; 8 of our General Managers started as Waiters.
• Over 2400 promotions in the last 3 years; 28 of our current Head Office and Support teams started out in sites.
• Regular training sessions and supportive management teams provide opportunities to grow in hospitality and beyond.