Waiting Well Coordinator — Patient Support & Advocacy

NHS; Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading charity in the UK is looking for a Waiting Well Coordinator to support individuals as they navigate their eye care pathway. You will assess patient needs and ensure they receive suitable support. The ideal candidate will have empathy, strong communication skills, and experience in information services within health or social care. Benefits include 26 days of holiday plus bank holidays, a contributory pension scheme, and employee discounts.

Benefits

26 days of holiday

Enhanced family friendly benefits

Contributory pension scheme

Employee discounts across retailers

Qualifications

• Experience of delivering information or advice services in a health, social care or community setting.
• Ability to work independently and under pressure as part of a multidisciplinary team.

Responsibilities

• Respond to inbound referrals promptly.
• Gather information to understand patients' challenges.
• Deliver compassionate, person-centred support.

Skills

Empathy

Communication skills

Organisational skills

Problem-solving skills

Administrative skills

Tools

Microsoft 365

CRM systems

Job description

A leading charity in the UK is looking for a Waiting Well Coordinator to support individuals as they navigate their eye care pathway. You will assess patient needs and ensure they receive suitable support. The ideal candidate will have empathy, strong communication skills, and experience in information services within health or social care. Benefits include 26 days of holiday plus bank holidays, a contributory pension scheme, and employee discounts.