Waiting Staff - Hastings

Bannatyne Group; Hastings; On-site; GBP 22,000 - 25,000; Full time

Job summary

A well-respected hotel brand in Hastings is seeking Waiting Staff to deliver exceptional service to guests. Responsibilities include taking orders, serving food and drinks, and ensuring guest satisfaction. Candidates should ideally have previous experience in a customer-facing role and strong communication skills. This position offers flexible hours and opportunities for personal and professional development within a supportive environment.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increasing with tenure

Free gym membership

Discounted Spa Treatments - 30%

Discounted Meals and Beverages - up to 50%

Career & Personal Development training

Qualifications

• Previous experience in a customer-facing role is desirable.
• Flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and ensure they are seated comfortably.
• Take accurate food and drink orders using hotel's ordering system.
• Serve food and beverages to guests in a timely manner.
• Maintain excellent product knowledge of menus and specials.
• Handle guest queries or complaints promptly and professionally.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Customer service focus

Ability to upsell

Education

Food Hygiene Certificate (Level 1 or above)

Job description

Join the team at Bannatyne Hotel as a Waiting Staff and deliver outstanding service in a stylish, welcoming environment. You'll be the friendly face our guests remember - taking orders, serving with a smile, and confidently recommending dishes, drinks, and desserts to enhance their experience. If you're passionate about hospitality, enjoy working in a fast‑paced team, and have a flair for upselling, we'd love to hear from you. Flexible hours, great development opportunities, and a supportive team await!

Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 20% and 50% off accommodation at any other Bannatyne hotel.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A Typical Day in the Life of a Waiting Staff

• Greet guests warmly and professionally, ensuring they are seated comfortably and promptly attended to.
• Take accurate food and drink orders using the hotel's ordering system and relay them efficiently to the kitchen or bar.
• Serve food and beverages to guests in a timely, courteous, and professional manner.
• Maintain excellent product knowledge of menus, daily specials, wine lists, and allergen information.
• Ensure all tables are cleaned and reset quickly and efficiently for the next guests.
• Handle guest queries or complaints promptly and professionally, escalating issues to the Restaurant Manager where needed.
• Assist with the preparation, restocking, and cleaning of the restaurant or bar before, during, and after service.
• Maintain cleanliness and hygiene standards in line with health and safety and food safety regulations.
• Support colleagues and contribute positively to team morale and the overall guest experience. Attend team meetings and training as required to continually improve service and performance.
• Excellent communication and interpersonal skills.
• A friendly, professional, and approachable manner.
• High attention to detail with a strong focus on customer service.
• Ability to work well under pressure and during busy periods.
• A proactive team player with a willingness to learn and take initiative.
• Confident in upselling and making personalised recommendations to guests.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.

Desirable Qualifications

It would be desirable if you had previous experience in a customer‑facing role, preferably within a restaurant or hotel environment. It would also be advantageous to hold a Food Hygiene Certificate (Level 1 or above), but not essential - training can be provided.

We offer competitive benefits, including complimentary club membership, wellness perks, and opportunities for career growth within a well‑respected brand. Join us to be part of a forward‑thinking team where your skills are valued, and your career can flourish.