Waiting on Assistant - Vines Restaurant

Carden Park Hotel Golf Resort & Spa; Ellesmere Port; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hotel and resort in Ellesmere Port is seeking passionate team members for their restaurant. You will provide excellent customer service and develop food and beverage knowledge while working with a supportive team. Full and part-time positions available, with up to £12.35 per hour. Join a fun environment and enjoy perks like discounted accommodation and free wellness facilities.

Benefits

Share of the service charge

Discounted hotel accommodation

Discounted food and drink

Discounted spa access

Free staff lunch

Free on-site parking

High street discounts

Free Golf and Leisure Club membership

Free transport mini-bus from Wrexham

Progression opportunities

Career development through funded qualifications

Qualifications

• Experience with waiting on and providing customer service.
• Ability to work effectively in a team and independently.
• Passion for food and drink.

Responsibilities

• Promote a helpful and professional image to customers.
• Attend to all customer queries and enquiries.
• Anticipate customer needs to enhance service quality.
• Compile feedback of guest comments throughout the evening.

Skills

Customer service

Attention to detail

Food and beverage knowledge

Social perceptiveness

Job description

Carden Park Hotel are looking for passionate team members to join The Vines Restaurant team, if you have previous experience with Waiting on then please get in touch.

If you are passionate about providing excellent customer service and have a love for food and drink, then we would love to meet you!

Your day with team Carden:

• To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention.
• To attend to all customer queries and enquiries in a caring and helpful manner, and with commitment to dealing with the issue in a positive way.
• To anticipate customer needs whenever possible to enhance the quality of service offered, to ensure customer loyalty is maintained.
• To Build a rapport with regular customers to create a positive atmosphere.
• To ensure the customer is treated correctly first time and every time.
• Compile feedback of guests comments throughout the evening and inform the Hostess. Refer any negative issues to the Manager on duty to deal with.
• Impeccable customer service and social perceptiveness
• Complete food and beverage knowledge, with particular attention to allergens and SOPs.

Full time permanent contracts and part time hours available. The hours available are over a shift pattern of Thursday - Sunday.

Up to £12.35 per hour

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

The Perks of Team Carden:

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to perks platforms; high street discounts, and wellbeing assistance
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications

Be a part of Team Carden:

Providing world class service is at the heart of everything we do. As long as you have the passion and motivation to do well and provide excellent guest service, we will teach you the rest. You will work well in a team, as well as have the ability to work independently when required. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service. Bring your authentic self and we will bring the best out in you.