Waiting List Operations Lead

NHS; Luton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A National Health Service Trust in Luton is seeking a Waiting List Team Leader to oversee the surgical waiting list process. The successful candidate will excel in leadership responsibilities and be proficient with IT tools such as Excel, Word, and Outlook. Key tasks include managing team operations, maintaining effective communication with patients, and ensuring compliance with patient access policies. This role is ideal for individuals with substantial experience in NHS healthcare administration, particularly in waiting list management.

Qualifications

• 4 years recent experience in an NHS/Health care administration.
• Extensive experience within waiting list office or surgical admissions.
• Knowledge of patient access policy and in-depth understanding of the admitted patient pathway.

Responsibilities

• Manage day-to-day operations of the Waiting List Team.
• Ensure timely communication with patients about their waiting list status.
• Provide leadership, training, and support to Waiting List Office staff.
• Monitor and audit waiting lists using the IPM system.

Skills

Excellent communication skills

Organisational skills

Experience in leading a team

Proficient in Excel

Ability to multi-task

Problem solving skills

Education

Degree level or relevant experience with English and Maths

IPM, ICE and Evolve training

Team leading course

Tools

Excel

Word

Outlook

Job description

A National Health Service Trust in Luton is seeking a Waiting List Team Leader to oversee the surgical waiting list process. The successful candidate will excel in leadership responsibilities and be proficient with IT tools such as Excel, Word, and Outlook. Key tasks include managing team operations, maintaining effective communication with patients, and ensuring compliance with patient access policies. This role is ideal for individuals with substantial experience in NHS healthcare administration, particularly in waiting list management.