Waiting List Co-Ordinator

NHS; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Gateshead is seeking a full-time Waiting List Co-Ordinator to maintain elective surgery waiting lists across all specialties. The ideal candidate will have strong organizational and communication skills, NHS experience is preferred, and familiarity with medical terminology is advantageous. This role requires working flexible hours within a dedicated team to ensure high-quality patient care. Candidates should demonstrate the ability to manage competing priorities effectively.

Qualifications

• Experience of working in NHS or healthcare environment within a secretarial or office environment.
• Clear effective written and verbal communication skills.
• Ability to demonstrate good organisational planning skills.

Responsibilities

• Proactively manage patients referred for elective surgery and ensuring VBC compliance.
• Schedule surgery and monitor progress, identifying potential breaches.
• Main point of contact for patients and third parties to resolve queries.

Skills

Organisational skills

Communication skills

Microsoft Office proficiency

Understanding of confidentiality

Ability to work under pressure

Education

NVQ 2 Certificate in Business Administration

RSA 2

Job description

An opportunity has arisen for a full-time Waiting List Co-Ordinator to join our established team at Gateshead maintaining the elective waiting lists across all specialities.

The successful candidate will need excellent organisational/communication skills including an outstanding telephone manner as well as excellent keyboard skills, be competent in Microsoft packages/be able to demonstrate an understanding of confidentiality. Medical terminology would be advantageous.

Ideal candidates will have previous NHS experience in a secretarial/admin role and be able to demonstrate a good understanding of how to manage any challenge this role can bring.

The post holder will manage and prioritise their own workload on a daily basis and use their initiative and discretion to manage competing priorities. The ability to work well under pressure is essential.

It is anticipated that the successful candidate for the post will work Monday to Friday 9am-5pm, although you will need to be flexible to the needs of the service and be committed to high quality patient care. You will be based at the QEH site - although may be required to occasionally work from home.

Main duties of the job

• Proactively manage patients referred for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets.
• Schedule surgery and any other related appointments across all surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
• Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
• Provide information to assist performance reporting and resolution of queries or complaints (e.g. Inphase) as required
• Collating performance information as required by clinicians or service management.

This job may close early if large amounts of applications are received.

About us

Based in the North East of England, Gateshead Health NHS Foundation Trust provide a range of hospital and community health services from a range of sites/facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital. The Trust also supports services across a wider geographical area such as our screening services and our tertiary specialist services, such as Gynae Oncology.Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved high levels of care for patients.As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.

Working alongside an existing team of six other team members within the Waiting List Team within the Surgical Business Unit at the Queen Elizabeth Hospital

Job responsibilities

• Proactively manage patients referred for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets
• Schedule surgery and any other related appointments across all surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists
• Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians
• Provide information to assist performance reporting and resolution of queries or complaints (e.g. Inphase) as required
• Collating performance information as required by clinicians or service management

Person Specification

Qualifications

• NVQ 2 Certificate in Business Administration or equivalent work related experience
• RSA 2

Experience

• Experience of working in NHS or healthcare environment within a secretarial or office environment
• Working knowledge of Microsoft Office packages
• Clear effective written and verbal communication skills
• Ability to demonstrate good organisational planning skills
• Ability to work autonomously and also as part of a team
• Flexibility
• Knowledge of waiting list timeframes/RTT pathways
• Familiarity with medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.