Waiter/ Waitress- Westfield, White City, London

TOCA Social; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A unique dining and entertainment venue in London seeks a Hospitality Champion to provide exceptional guest experiences. Responsibilities include greeting guests, managing orders, and supporting various team functions. Ideal candidates are reliable, quick learners with excellent service skills. Opportunities for progression as the venue expands. Flexible availability for evenings and weekends required.

Benefits

Up to £20 per hour OTE

Complimentary TOCA games

Discounts on F&B

Free meal during shifts

Team Assistance Programme

Great progression opportunities

Qualifications

• Individual with a great attitude and work ethic.
• Quick learner in a fast-paced environment.
• Passionate about delivering top-quality experiences.

Responsibilities

• Greeting & supporting guests to ensure a best-in-class experience.
• Taking guest orders and checking in with guests.
• Managing cloakroom and boot room as needed.

Skills

Punctuality

Reliability

Ability to work under pressure

Customer service

Communication skills

Job description

Overview

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Benefits

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• £12.21 per hour plus service charge! (Up to £20 per hour OTE)
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

Job Highlights

Location: TOCA Social, Westfield White City, London, W12 7GF

Reports to: Hospitality Manager

Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.

Role Scope & Responsibilities

The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!

Responsibilities:

• Greeting & supporting guests through their journey to provide a best in class experience
• Taking guest orders, delivering food and drinks and checking in with guests
• Conducting box demo’s and delivering steps of service to the TOCA Social standards
• Handling guest enquiries and bookings in person and via phone and upselling where possible
• Managing our cloakroom and boot room as needed
• Walking guests through our F&B offering and making recommendations
• Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
• Ensuring guest facing areas are clean and presentable at all times
• Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
• Proving clear and concise communication to teammates to minimise disruption to guests
• Ensuring all items/stock are replenished and available to guests
• Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
• Following all health & safety and allergy procedures
• Providing basic tech troubleshooting
• Being flexible in covering a range of duties in line with business needs when required

Qualifications & Experience

• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)