Waiter/Waitress (Full Time/Part time) OTE 17 POUNDS

London Bridge; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A vibrant rooftop bar in London is looking for hard-working floor staff to join their team. Responsibilities include greeting guests, delivering food and drinks, and maintaining cleanliness. Ideal candidates will have experience in the service industry and excellent customer service skills. The position offers a salary of £12.21 per hour plus service charge, with both full-time and part-time options available.

Benefits

Up to 28 days of holiday

Staff food and drinks on shift

Fun working environment

Qualifications

• Knowledgeable about food and drink handling procedures.
• Ability to stand for extended periods.
• Welcoming and friendly demeanor even on hectic days.

Responsibilities

• Greet, welcome, and seat guests.
• Run drinks and food to tables.
• Clean tables and prepare for next bookings.
• Assist guests and deliver great customer service.
• Perform clean-up duties.
• Answer guests' questions regarding drinks and food.

Skills

Proven experience working in the service industry

Effective communication skills

Exceptional customer service skills

Strong problem-solving skills

Excellent organizational and time-management skills

Job description

Who are we?

London Bridge Rooftop is a 240‑capacity outdoor bar across from the Shard with top‑notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home.

We're looking for outgoing, confident and hard‑working floor staff to come and join our fun and friendly family and with a salary of £12.21ph + service charge (currently around £5ph).

The Role

This is a "hands‑on" role, and you will be responsible for but not limited to greeting, welcoming and seating guests, running drinks and food, ensuring that the floor and tables are cleaned and ready for the next booking, and removing trash.

You should be approachable and be able to respond to guests' requests in a timely and friendly manner. We want them to feel like friends coming to their favourite place, and you're their new BFF.

To be successful in this role, you should be knowledgeable about food and drink handling procedures and have excellent organizational skills. Ultimately, we are looking for waiters/waitresses who can communicate effectively with other staff and guests and demonstrate exceptional customer service skills. We'll provide a fun working environment and an outgoing team to create the best experiences for everyone!

Main Responsabilities

• Clearing tables of dirty glasses and food waste and disposing of them accordingly.
• Assisting guests and delivering great customer service.
• Delivering drinks and food to correct tables.
• Taking payment from customers when required.
• Performing clean‑up duties, including sweeping, mopping, and vacuuming floors and polishing counters and fixtures.
• Answering guests' questions regarding drinks and food.
• Notifying the manager of low or depleted venue supplies.
• Bringing the vibes and chat that will make customers want to leave a 5‑star review about how great you were.

Requirements

• Proven experience working in the service industry.
• Sound knowledge of proper food handling procedures.
• The ability to stand for extended periods.
• Strong problem‑solving skills.
• Excellent organizational and time‑management skills.
• Effective communication skills.
• Exceptional customer service skills.
• Ability to work with a welcoming, friendly demeanour even on a hectic day.

Benefits

What we are offering:

• Salary of £12.21ph + service charge (currently around £5ph)
• Job Types: Full‑time, Part‑time
• Staff food and drinks on shift
• Up to 28 days of holiday
• Fun and friendly working environment