Waiter/Waitress

ESS – Defence, Energy and Government Services; Poole; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Healthcare check

Mental health support

Perks at Work

Career training & development

Refer a friend bonus

Pension & life assurance

Job summary

ESS – Defence, Energy and Government Services in Poole is recruiting a Waiter/Waitress to join Defence on a full-time basis, 35 hours a week. You’ll set the tone for meals, welcome guests, know the menu inside out and ensure every table feels looked after.

This role is ideal for someone who loves delivering outstanding service, takes initiative, works well in a team and communicates clearly. A friendly, professional approach will help you thrive in a security-conscious environment.

Qualifications

• Passion for delivering outstanding service
• Ability to take initiative and make decisions for customers
• Excellent team player with strong communication skills

Responsibilities

• Greet and look after guests to ensure a delightful experience
• Serve customers with a personalised, seamless service
• Know the menu well and make recommendations
• Represent Defence and maintain a positive brand image
• Adhere to Food Handling & Hygiene standards
• Follow Health & Safety regulations

Skills

Customer service

Team player

Communication

Decision making

Job description

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

About The Role

We're currently recruiting a Waiter/Waitress to join Defence on a full time basis, contracted to 35 hours per week.

You’ll set the tone for every meal, welcoming guests, knowing the menu inside out and making sure everyone at the table feels looked after.

Please note: This role is contracted to 0.2 weeks per year

What You’ll Do

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Defence and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

What We Offer

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package:

• Aviva Digicare - Free annual healthcare check
• Employee Assistance Programme - Mental health support, offering confidential advice and resources to help you navigate personal and professional challenges
• Perks at Work - Access to exclusive benefits and wellbeing resources
• Career training & development opportunities - Including Apprenticeships and Career Pathways
• Earn up to £500 when you refer a friend
• Comprehensive pension scheme and life assurance

About You

Our ideal Waiter/Waitress will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role