Waiter/Waitress

Richmond Hill Hotel; Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading independent hotel in London is seeking an enthusiastic Waiter/Waitress to provide exceptional guest service in a vibrant environment. You'll be responsible for taking orders, maintaining cleanliness, and enhancing the guest experience with your personality and care. The role offers a competitive salary and various benefits including professional development and flexible working patterns.

Benefits

Competitive annual salary + service charge

Access to online perks & discounts

Free health cashback plan

Extra holiday for each year worked

Salary sacrifice schemes

Free use of onsite gym

Bespoke career development

Refer a friend scheme

Hotel recognition programme

Qualifications

• Must be eligible to live and work in the UK.
• Passion for hospitality and exceptional guest service.

Responsibilities

• Deliver exceptional service in the restaurant.
• Take accurate food and drink orders.
• Provide recommendations to enhance the guest experience.
• Maintain cleanliness and presentation across service areas.
• Handle guest feedback professionally.

Skills

Exceptional service

Menu knowledge

Handling guest feedback

Dynamic and vibrant environment

Authenticity

Job description

Are you passionate about creating unforgettable guest experiences? Do you enjoy working in a vibrant hospitality environment where every detail matters? We're looking for a warm, enthusiastic, and service-driven Waiter/Waitress to join our team and help us deliver memorable moments every day. As one of our Memory Makers, you will play a vital role in the guest journey—from welcoming guests with genuine warmth to ensuring every meal and drink is served with care, attention, and personality.

Key Duties

• Deliver exceptional service in the restaurant, making every guest feel valued and cared for
• Take accurate food and drink orders and ensure timely delivery
• Provide menu knowledge and recommendations to enhance the guest experience
• Maintain high standards of cleanliness and presentation across all service areas
• Handle guest feedback with professionalism and a positive attitude
• Support the wider food & beverage team with set-up, service, and breakdown of events or service areas
• A hunger for hospitality and going the extra mile
• Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.
• A creative approach to your role - we believe that a game changing idea can come from anyone, anytime.
• Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality

If this sounds like a role you could get excited about, we would love to hear from you! Please note that all applicants must be eligible to live and work in the UK.

We're looking for an exceptional Waiter/Waitress to join our team at Richmond Hill Hotel, an independent Georgian gem overlooking London's greenest borough.

Just a stone's throw from the royal park, we're where city buzz meets leafy calm. Our people are at the heart of everything we do, and their warmth, energy and creativity have earned us a place on The Sunday Times' and The Caterer's lists of top industry employers. Our culture? Award-winning, progressive, and delightfully independent. The building might be historic, but our thinking isn't. We're refreshingly free-spirited, and we like to do things differently, from our paint to our people. Here, being yourself isn't just encouraged, it's essential. We believe real luxury is found in thoughtful touches, genuine care, and attention to detail. That is what can make guests feel truly special.

Benefits

• You'll enjoy a competitive annual salary of £ 26,526.82 plus a monthly service charge averaging £500 per month.
• Access to hundreds of online perks & discounts
• Free health cashback plan for you and your family
• Extra day's holiday for every year you work for us (up to 5 additional days)
• Salary sacrifice schemes to help you buy a bike, laptop, or gym membership
• Free use of our onsite gym, meals on duty, and parking
• Bespoke career development through internal and external training schemes
• Refer a friend scheme, with up to £500 incentive
• Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments
• Flexible working patterns, as well as much more…