Waiter / Waitress

Summer Lodge Country House (Evershot, Dorset); England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A luxury country house hotel in Dorset is seeking an experienced Waiter to join their team. This full-time role requires a commitment to exceptional service and attention to detail, ensuring every guest experiences the highest standards. Ideal candidates will have prior experience in luxury settings and excellent interpersonal skills. The position offers a competitive salary along with numerous employee benefits including holiday allowance and food discounts.

Benefits

20 days holiday allowance + 8 bank holidays

Monthly service charge benefit

Professional development opportunities

Discounted accommodation rates

Free meals on duty

Complimentary uniform and dry-cleaning services

Qualifications

• Previous experience in a similar role in a luxury hotel or fine dining setting.
• Ability to work seamlessly within a team.

Responsibilities

• Take food and beverage orders accurately.
• Ensure tables are cleaned and set up to high standards.
• Engage with guests and provide attentive service.
• Maintain food service areas to the highest hygiene standards.

Skills

Excellent customer service skills

Interpersonal skills

Attention to detail

Ability to connect with guests

Collaborative attitude

Professional attitude

Job description

Waiter

We are looking for a Waiter to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the Restaurant Manager.

Location: Dorset

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: £25,397 + service charge

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.

Key Responsibilities of a Waiter

• Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
• Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
• Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
• Engage with guests and provide attentive service, ensuring every experience is memorable.
• Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.

What are we looking for?

• Ability to connect with guests and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure high standards of service and presentation are consistently met.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar role within a luxury hotel or fine dining setting.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport / visa and / or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.