Waiter/Waitress

Ave Mario by Big Mamma Group; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned Italian restaurant group in Westminster is looking for a passionate Waiter/Waitress to provide exceptional service. You will guide guests through their dining experience, ensuring they enjoy the best moments of their day. The role offers competitive pay of £12.21/hour plus tips, with opportunities for growth and staff discounts. Your enthusiasm for Italian cuisine and excellent customer service will make you a great fit for our team.

Benefits

Competitive pay

15% employee discount

Referral bonus

Employee of the Month award

Regular training and growth opportunities

Qualifications

• Great energy and passion for Italian food.
• Flexible availability, including weekends and evenings.

Responsibilities

• Look after guests in your section and guide them during service.
• Master product knowledge, wines, and cocktails.
• Open and close the floor while maintaining cleanliness.

Skills

Customer service skills

Communication skills

Team spirit

Proactive attitude

Experience in busy restaurant

Job description

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened 27 restaurants across Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission is to share 100% homemade authentic Italian dishes in beautifully designed spaces, with bright smiles!

Join our amazing team as a Waiter/Waitress.

YOUR MISSION

• Look after all guests in your section, guiding them through the steps of service, making recommendations, upselling, and processing payments.
• Master the knowledge of our products, wines, and cocktails.
• Open and close the floor.
• Respect health and safety standards and maintain cleanliness and organization across the floor.
• Spread magic and make our customers live the best moment of their day.
• Embodies Big Mamma values: a warm, smiling, professional attitude toward customers; help colleagues during service; demonstrate a problem‑solving attitude.

YOUR SKILLS

• Big smile and passion for Italian food.
• Great energy, proactive attitude, and team spirit.
• Excellent customer service and communication skills.
• Previous experience as a waiter/waitress in a busy restaurant.
• Flexible availability, including weekends and evenings.

OUR OFFER

• Competitive pay: £12.21/hour + 15% of the service charge you generate in your section + 1 tronc point.
• Permanent, full‑time position.
• 5 days working week with 2 consecutive days off.
• Tasty staff food served family‑style.
• 15% employee discount in all of our restaurants.
• £500 referral bonus when you refer a friend.
• Employee of the Month award.
• Open Up – free, confidential mental health and wellness support.
• Wagestream – financial well‑being platform that allows you to access your wages between paydays.
• Regular training and growth opportunities.
• Mobility across all of our venues in the UK and Europe.

Ti aspettiamo!

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

About Ave Mario by Big Mamma Group

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy).

Experience: Not required Employment: Full‑time Salary: £12.21 hourly

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