Waiter / Waitress

W Hotel; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in London seeks enthusiastic candidates for full-time roles, focused on delivering impeccable guest experiences. Responsibilities include showcasing food and beverage selections, providing top-tier customer service, and maintaining high standards of hospitality. The ideal applicant will have advanced English proficiency and a welcoming demeanor. Compensation starts at £13.69 hourly, plus service charge and tips.

Benefits

Complimentary Meals

Monthly Service Charge

Learning & Development

Holiday Entitlement

Company Pension Scheme

Health Assured & Wisdom App

Qualifications

• Able to showcase food and beverage offerings confidently.
• Interact warmly and professionally with guests.
• Handle billing accurately and discreetly.
• Maintain cleanliness and organization at workstations.
• Flexibility to support other departments as needed.

Responsibilities

• Present curated food and beverage offerings confidently.
• Interact with guests warmly, creating personalized moments.
• Ensure all service touchpoints meet luxury standards.
• Collaborate with kitchen teams for timely service.
• Maintain cleanliness and preparation of areas.

Skills

Attention to Detail

Customer Engagement

Team Spirit

Strong Communication Skills

Job description

W LONDON - CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

THE PERCEPTION BAR & W LOUNGE

W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene. Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished. Those who aren’t afraid to bring their full selves to work.

YOUR ROLE IN THE SPOTLIGHT

• Showcase Expertise: Present our curated food and beverage offerings with confidence, ensuring every recommendation enhances the guest experience.
• Engage with Elegance: Interact with guests warmly and professionally, anticipating their needs and creating personalized moments that make their stay unforgettable.
• Attention to Detail: Ensure every table setting, dish presentation, and service touchpoint meets the highest standards of luxury hospitality.
• Collaborate Seamlessly: Work closely with the restaurant and kitchen teams to guarantee smooth service and timely delivery of dishes.
• Maintain Excellence: Keep your section immaculate and well-prepared, because flawless service begins with meticulous preparation.
• Precision in Transactions: Handle billing and payments accurately and discreetly, ensuring a seamless experience from first greeting to final farewell.
• Whatever/Whenever Service: Embody our signature service philosophy by going above and beyond to personalize every interaction and create lasting memories.
• Team Spirit: Be flexible and ready to support other departments when needed — because in a luxury hotel, every role contributes to the guest’s overall experience.

YOUR EFFORTS, OUR APPRECIATION

• Complimentary Meals – Enjoy tasty and varied meals every day in our Green Room canteen.
• Monthly Service Charge – Receive a service charge payment each month.
• Learning & Development – Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Apprenticeships – Take advantage of apprenticeship programmes designed to support your growth and development in your role.
• Holiday Entitlement – 28 days of holiday including public holidays, with enhanced benefits based on length of service (Pro rata).
• Refer a Friend Scheme – Earn £250 when you successfully refer a new team member (Terms & Conditions apply).
• Company Pension Scheme – Plan for your future with our secure and supportive pension offering.
• Recognition & Celebration – We celebrate success through awards, recognition events, and career milestone celebrations.
• High Street Discounts – Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more.
• Monthly Associate Events – Participate in a vibrant calendar of fun, associate-focused events.
• Long Service Recognition – Dedicated appreciation events to honour your career milestones with the company.
• Global Marriott Stay Discount – Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing.
• Food & Beverage Discount – Receive 20% off in all food and beverage outlets within Marriott properties.
• Spa Discount – Relax and recharge with 30% off treatments in our Away Spa.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience

Required

Languages

English – Advanced

Employment

Full-time

Salary

from £13.69 hourly

Benefits

Service Charge & Tips

About W Hotel

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less o