Waiter / Waitress

MR; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A cleaning and guest services company in the City of London is seeking individuals to maintain a clean and professional environment. The role involves daily cleaning tasks and providing exceptional guest care. Ideal candidates should exhibit a cheerful attitude, demonstrate an understanding of cleanliness standards, and follow health and safety protocols. A strong commitment to guest service is essential.

Qualifications

• Ability to maintain a professional appearance and positive attitude.
• Exhibit a cheerful demeanor while providing excellent guest service.
• Demonstrate understanding of cleaning agents and safety protocols.

Responsibilities

• Sweeping and mopping hard floors and maintaining cleanliness.
• Cleaning surfaces, ensuring a welcoming environment.
• Following health and safety protocols while performing duties.

Skills

Clear communication

Professional appearance

Guest care

Cross-training capability

Job description

Overview

Critical skills needed for the job

• Has the ability to speak clearly and listen attentively to guests and other team members.
• Has the ability to maintain a professional appearance and display a positive and enthusiastic approach to all tasks.
• Front-of-house cleaning duties are essential for maintaining a clean, welcoming, and professional environment for guests. These duties typically include:

Daily Cleaning Duties

• Sweep and mop hard floors.
• Spot-clean spills and stains immediately.
• Dust and wipe tables, chairs, counters, and shelves.
• Polish glass and mirrors.
• Arrange furniture neatly after use.
• Clean doors, glass doors, and windows.
• Clean sinks, mirrors, and countertops.
• Refill soap, paper towels, and other supplies.
• Sanitize toilet areas and mop.
• Empty trash bins regularly.
• Replace liners and ensure bins are clean and odor-free.
• Dust and clean decorations like artwork and plants.
• Clean behind and under furniture.
• Disinfect high-touch areas, including railings and electronic devices.
• Set and clean dining tables promptly between guests.
• Sanitize menus and other guest touchpoints.

Entrance and Reception

• Clean door handles, glass doors, and windows.
• Clean around sinks, mirrors, and countertops.

Health & Safety Considerations

• Use appropriate cleaning agents for each surface.
• Wear gloves and follow safety protocols.
• Display “Wet Floor” signs during and after mopping.

Maintaining these tasks consistently ensures a pleasant and professional environment for guests.

Qualifications / Requirements

• Exhibit a cheerful and helpful attitude, and provide excellent guest care.
• Can demonstrate a complete understanding of the menu.
• Be able to follow instructions to achieve brand standards.
• Maintain the ability to be cross-trained in all areas.
• Believe in exceptional guest service.