Waiter/Waitress

21c Museum Hotels; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality group in London is looking for an experienced Waiter/Waitress to join their F&B team. This role requires strong interpersonal skills and a commitment to guest satisfaction. Offering a competitive salary, generous benefits, and opportunities for career growth, this is a fantastic opportunity for someone eager to thrive in a fast-paced environment. Enjoy perks such as holiday allowances, health support, and discounts at locations worldwide.

Benefits

Competitive salary

28 days holiday + pension scheme

Health Cash Back Plan

Free night at Mama London

Up to 50% off rooms globally

30% off food and drinks

Extra holidays for service

Comprehensive training program

Team events and parties

Qualifications

• Experience in a fast-paced premium restaurant.
• Ability to work closely with the restaurant team.
• Desire to progress within the industry.

Responsibilities

• Ensure smooth and effective service from breakfast to dinner.
• Engage with front-facing guests during service.

Skills

Interpersonal skills

Communication skills

Team player

Quick thinking

Guest engagement

Job description

MAMA ?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender‑neutral, so the masculine gender is used here to lighten the text.

Job Description

Do you have what it takes to be a Waiter/Waitress in our London hot spot? We have an exciting opportunity to join our F&B Team at Mama London, If you have experience working in a fast paced premium restaurant and your guest satisfaction means everything to you, then this role could be just what you are looking for.

Qualifications

• Work closely with the restaurant team to ensure a smooth and effective service from breakfast to dinner
• Excellent interpersonal and communication skills
• Team player
• Keen to continue learning and progress within the industry
• Enjoys working with front facing guests
• Can think quickly on there feet

What’s in it for you…

• A competitive salary and extra benefits package!
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and gain access to support for your physical wellbeing, private medical, dental and optical support.
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
• Up to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest globally.
• 30% of food and drinks for you to enjoy at any of our Ennormre locations
• From completing two years service gain an extra days holiday for each years completion caped at 32 days.
• A fantastic Training program to get you settled into the business and progress through the ranks of the business.
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• A brilliant place to work which encourages a family and friendly atmosphere.

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.