Waiter/ Waitress

Malmaison; Aberdeen City; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality brand in Aberdeen is seeking a Waiter / Waitress to provide excellent customer service and ensure a smooth dining experience. This role offers flexible shifts and the opportunity to develop a career in the food and beverage sector. The ideal candidate should have a passion for customer service and a willingness to learn, with various perks available including training and discounts.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off your bill when you dine

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Passion for great customer service is essential.
• Willingness to learn new skills.
• Experience isn’t a deal breaker.

Responsibilities

• Control the flow and communicate with the kitchen.
• Ensure a smooth dining experience for guests.
• Work a range of shifts and days.

Skills

Customer service

Communication

Teamwork

Job description

About the Location: Opened 2008 79 bedrooms 90‑seater Bar & Grill 3 private event spaces – largest seats up to 30 Spa – 4 treatment rooms, relaxation area, manicure & pedicure stations The vibrant gem of Scotland's Granite City, a stunning old granite mansion close to the city centre with the surrounding countryside and castles just a short drive away. Aberdeen is a port city in northeast Scotland, where the Dee and Don rivers meet the North Sea. With an offshore petroleum industry, the city is home to an international population. It’s also known as the ‘Granite City’ for its many enduring grey‑stone buildings. There's an abundance of things to do in Aberdeen and the wider area, and the city is one of Scotland's popular short‑break destinations. It is the gateway to Speyside, offering a wealth of golf and whisky experiences, driving inbound leisure and groups.

About The Role

Waiter / Waitress, Malmaison Aberdeen

Rate of Pay: £12.21 per hour / up to 20 Hours per week

Type of contract: Permanent

Location: Malmaison Aberdeen

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

In this role you will be the face of the restaurant; you’ll help control the flow, and communicate with the Kitchen and the restaurant management to ensure a smooth and controlled dining experience for our guests.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days – this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognised apprenticeships which sit alongside our detailed brand training. We'll help you be ‘The Difference’ between good and great guest experiences.

Experience isn’t a deal breaker but a passion for great customer service and a willingness to learn new skills is essential.

Do you want to be part of something different, working with the best food, drink and a brand you can be proud of? We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much, much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save directly from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from wind farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year round.
• We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme‑based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.