Waiter - One Square Brasserie

Sheraton Grand Hotel and Spa; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in Edinburgh is seeking an experienced Restaurant Server to join their team. The ideal candidate will have at least 2 years of food and beverage service experience, excellent spoken and written English, and a flexible approach to working hours. In this role, you will provide exceptional guest service and work closely with the Food & Beverage team to ensure a high standard of experience for all guests. Competitive salary and benefits offered.

Benefits

Competitive salary

28 days holiday, increasing to 33 days

Worldwide hotel room rates

50% off food and beverage outlets

Discounts on shopping and experiences

50% off Spa Treatments

24/7 employee healthcare plan

Career progression opportunities

Qualifications

• Minimum 2 years in a customer-facing role within a luxury environment.
• Must have strong communication skills in English.
• Organized and knowledgeable about booking systems.

Responsibilities

• Work with the Food & Beverage team to achieve departmental goals.
• Provide excellent guest service and exceed expectations.
• Train and coach new staff for effective service.

Skills

Food & Beverage Service Experience

Customer facing skills

Excellent written and spoken English

Flexibility and adaptability

Impeccable personal presentation

Organizational skills

IT literate

Knowledge of booking systems (OpenTable)

Good telephone manner

Job description

Overview

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World’s Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are currently recruiting for an experienced Restaurant Server to join our Restaurant Team at the Sheraton Grand Hotel & Spa. Working in our One Square Restaurant you will be expected to cover a variety of shifts over 5 days out of 7, including mornings, evenings and weekends with the earliest start times being 6am.

Sheraton Grand Hotel & Spa is one of Scotland’s leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.

Essential Functions

To work with the Food & Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlet, including breakfast and dinner service and to ultimately be trained to create a fully multi-skilled and productive Food and Beverage team.

• Provide excellent guest service by discovering all of our guests’ needs and acting on these needs promptly, effectively and with confidence.
• Work across all areas of Food & Beverage to ensure that guest expectations are exceeded and standards are consistently maintained.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
• To be fully conversant with all restaurant policies and procedures.
• When fully competent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop an highly skilled and motivated team, committed to both Hotel and departmental goals.

Qualifications/Requirements

• Food & Beverage Service Experience required
• Previous experience, preferably 2 years, in a customer facing role within a luxury five star environment is a distinct advantage
• Excellent written and spoken English
• Flexible and adaptable approach to working hours
• Impeccable personal presentation
• Must be well organized and IT literate
• Knowledge of booking systems essential such as OpenTable
• Knowledge of Outlook is essential
• Good telephone manner

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brands standards.

Why work for the world's largest hospitality company?

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 employee healthcare plan with access to Mental Healthcare first aiders
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.