Vulnerable Customer Specialist

Brite Recruitment; West of England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Vulnerable Customer Specialist to join their Bristol team on a full-time basis. The role involves leading the resolution of sensitive debt collection cases and requires previous experience with vulnerable customers in a financial services environment. Exceptional communication and IT skills are essential. This position offers a competitive salary ranging from £30K to £40K and a hybrid working model.

Qualifications

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential.
• Excellent communication and relationship building skills.
• Strong IT skills with the ability to multi-task.

Responsibilities

• Lead the resolution of a range of cases.
• Identify the root cause of all collections.
• Maintain up to date with industry regulations.

Skills

Experience with vulnerable customers

Excellent communication skills

Strong IT skills

Job description

VULNERABLE CUSTOMER SPECIALIST

BRISTOL / HYBRID
£30-40k

Our client based in Bristol is looking to recruit a Vulnerable Customer Specialist to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Vulnerable Customer Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Vulnerable Customer Specialist, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!