Vulnerability Support Specialist

Orange Recruitment; Bristol; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Up to 10% quarterly bonus

Full paid training

Career progression

Gym membership

Office in Bristol City Centre

Casual dress

Company events

Job summary

The Vulnerability Partnership in Bristol is seeking a Vulnerability Support Specialist to assist customers facing financial hardship and life events. The role offers a £26,000 annual salary with potential up to a 10% quarterly bonus and full-time, office-based hours in Bristol City Centre.

You will engage with customers to listen, understand their situations, and help them find realistic solutions to move forward with confidence, with training provided and opportunities for progression.

Qualifications

• You'll listen.
• You'll understand.
• You'll help them find realistic solutions that allow them to move forward with confidence.

Responsibilities

• You'll listen.
• You'll understand.
• You'll help them find realistic solutions that allow them to move forward with confidence.

Job description

Vulnerability Support Specialist

£26,000 per annum + up to 10% Quarterly Bonus Bristol | Full Time | Monday-Friday

Every day you'll speak with customers who may be facing financial hardship, illness or unexpected life events if not all three!

• You'll listen.
• You'll understand.
• You'll help them find realistic solutions that allow them to move forward with confidence.

At The Vulnerability Partnership, we believe that behind every unpaid utility bill is a person with a story - not simply an account balance. This isn't debt collection. It's helping people find a way forward. That's why we don't measure success by pressure or scripts.

We measure success by helping customers reach the right outcome.

You'll love this role if you...

• Enjoy helping people
• Like solving problems
• Can build trust quickly
• Believe difficult conversations can still be compassionate
• Want meaningful work

We offer

• £26,000 annual salary
• Up to 10% bonus of annual salary paid quarterly
• Full paid training
• Career progression
• Subsidised Gym membership
• Modern Bristol office
• Casual dress
• Company events

We value transferable skills from various backgrounds - whether you've worked in care, support work, retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.

Job Types:

Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Employee discount
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location:

Office based in person, Bristol City Centre