Vulnerability Care Specialist | Empathetic Customer Advocate

Lendable; Chatham; Hybride; GBP 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Flexible working

Private health cover

Retirement savings plan

Office meals & snacks

Résumé du poste

Lendable is seeking a Specialist Vulnerability Agent to provide empathetic, end-to-end support for our most vulnerable customers. You will own vulnerability case management from identification to resolution and support frontline colleagues with best practices.

You will balance policy with compassionate customer care, applying external best practices to continuously improve processes. In this role you’ll liaise across product and operations, deliver consistent, high-quality service across

Qualifications

• Experience in customer service or financial support.
• Proven empathy and accuracy in handling complex cases.
• Ability to follow processes while identifying improvement opportunities.

Responsabilités

• Own end-to-end vulnerable customer cases from identification to resolution.
• Provide compassionate, accurate support across channels.
• Collaborate with frontline teams to improve processes.

Connaissances

Contact centre experience

Empathy

Strong communication

Ownership & accountability

Outils

AI platforms

Description du poste

Lendable is seeking a Specialist Vulnerability Agent to provide empathetic, end-to-end support for our most vulnerable customers. You will own vulnerability case management from identification to resolution and support frontline colleagues with best practices.

You will balance policy with compassionate customer care, applying external best practices to continuously improve processes. In this role you’ll liaise across product and operations, deliver consistent, high-quality service across