VS Delivery Lead Messaging and Content

HSBC; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global financial institution is seeking a Value Stream Delivery Lead to drive digital banking transformation. The role involves managing budgets, leading Agile processes, and aligning with diverse stakeholders. Success requires strong Value Stream Management expertise and a track record in delivering complex projects. This is a hybrid position based in the UK, ideal for those looking to make a significant impact in digital banking.

Qualifications

• Experience managing a $40 million transformation.
• Ability to lead and influence diverse stakeholders.
• Strong commercial focus to maximize profitability.

Responsibilities

• Drive VSIP planning and monitor budget.
• Facilitate Agile processes and remove impediments.
• Manage VS level risks and dependencies.
• Build and maintain relationships with stakeholders.
• Ensure adherence to HSBC’s Agile Change Framework.

Skills

Value Stream Management expertise

Strong negotiation and relationship management skills

Project management

Agile methodologies

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are embarking on a groundbreaking journey to build the best banking app in the world, and we’re looking for top talent to help us get there. Digital Platforms in International Wealth and personal banking (IWPB) is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s (WPB) customer base.

The North Star team is driving HSBC’s bold vision to create the next-generation mobile banking app, delivering deeper customer engagement, standardized global experiences, cutting-edge technology, and personalized insights. We aim to develop the #1 banking app in the key markets where we operate, transforming how millions of customers engage with their finances.

The Value Stream Delivery Lead works with our Digital Platforms team and business stakeholders to shape and evolve Sub‑Value Streams (SVS) for efficient, agile‑aligned delivery, ensuring clear ownership and structured execution. Success in this role will require driving VSIP planning, making prioritisation decisions and managing budgets and funding, which includes forecasting and optimising Value Stream (VS) headcount across geographies and capabilities to match delivery needs and funding. They will partner with Market Implementation Leads or Programme Managers to align scope and resolve delivery blockers and are expected to own risks, issues, and dependency management, escalating through Accountable Executive or Steering forums when required. They will also lead VS governance and reporting, track OKRs, and maintain alignment with HSBC’s Agile Change Framework.

The Value Stream Delivery Lead is a pivotal role responsible for the end‑to‑end successful delivery. They are the catalyst for turning innovative ideas into launched realities. The role acts as the central hub to connect stakeholders’ objectives with the execution teams, ensuring deliverables are achieved on time, within budget, and to the highest quality standards.

The Delivery Lead will work closely with the Global Head of Digital Platform Delivery and Operations and North Star Programme Director as well as the Digital Platforms leadership teams. This position is crucial for achieving our digital strategy, driving digital transformation, and shaping delivery for the VS and SVS within Digital Platforms. Success in this role will require the role holder to be an excellent communicator, strong in project management and an exceptional problem solver with a forward‑thinking mindset who is able to work with a complex set of stakeholders.

What you will do:

• Drive VSIP planning, monitor spend vs budget and lead prioritisation and funding decisions which includes working with product owners and stakeholders to understand demand and organise delivery capacity
• Break down strategic scope into executable work, assign clear ownership and leverage WSJF for prioritization, facilitate and guide the teams through Agile processes like sprint planning, daily stand‑ups, and retrospectives, removing roadblocks and impediments, to focus on delivering value
• Proactively manage VS level risks, issues and cross‑VS/SVS dependencies, elevate delivery risks via Tier 1 and Global or Market Steering forums, lead and represent VS at key governance forums, track OKRs, deliver transparent and timely reporting
• Drive alignment with key stakeholders, build and maintain relationships with internal and external stakeholders to ensure alignment, obtain support when required, unblock issues & dependency and ensure market readiness
• Change framework adherence to ensure VS delivery aligns with HSBC’s Agile Change Framework, maintain governance, standards, and best practices across all phases
• Lead GTC teams to cultivate a high‑performing, collaborative delivery culture. Collaborate with business and technology teams to foster effective engagement and delivery principles

What you will bring:

• Experienced leader with strong Value Stream Management expertise and a track record of successfully managing a $40 million transformation.
• A recognised strategic partner who can translate vision into actionable plans, shield team from distractions, and navigate complexity
• Experience of working with global stakeholders across multiple markets and regions to drive delivery that is globally consistent yet locally tailored, whilst ensuring each project runs effectively
• Subject Matter Expertise in delivery within digital channels, including marketplace, customer considerations and technical with demonstrable experience in managing platform migrations
• Strong negotiation and relationship management skills are essential to satisfy diverse internal and external customers with conflicting priorities. The ability to lead and influence is crucial. A strong commercial focus is necessary to balance risks and rewards, maximise cost‑effectiveness, and ensure profitability for the business.

This is more than just a role. It’s a high‑impact opportunity to drive digital banking transformation at one of the world’s largest financial institutions. Join us in delivering the next of banking experiences that will set the standard for the industry.

This is a hybrid role to be based in either London, Birmingham, Leeds or Sheffield

If you are a contractor, please apply here

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: [e-mail]; Telephone: [phone]