VP, Software Engineering (NwPS)

Vonage; City of Westminster; On-site; GBP 150,000 - 210,000; Full time

Benefits offered by this job

Private Medical Insurance

Income Protection

Pension Plan

Life Insurance

DTO (Discretionary Time Off)

Volunteer Time Off (VTO)

Care Line

Job summary

Vonage seeks an engineering leader to shape Network Powered Solutions, defining architecture, building platforms, and driving innovation across agentic AI, digital identity, and API products. This role transcends delivery management and requires strategic vision and execution accountability.

You will partner with Product, Commercial, and executives to translate ideas into production-grade capabilities, lead multi-squad teams, and scale the engineering function for rapid growth in a global

Qualifications

• Proven experience leading engineering organisations in SaaS, data platform, or AI/ML product businesses at scale – VP or Senior Director level
• Hands-on experience with cloud-native engineering and AWS in a product environment
• Track record building or leading agentic AI or AI-based analytics platforms, with a strong understanding of data-driven product architecture
• Demonstrated ability to scale and lead distributed, multi-squad engineering teams
• Ability to operate as a strategic thought leader and credible technical authority
• Startup or scale-up experience with ambiguity and risk-taking
• Strong collaborative instincts with cross-functional stakeholders across time zones

Responsibilities

• Define the architectural direction for the engineering function with end-to-end accountability
• Establish architectural standards and governance for all products
• Lead technical decision-making on platform design and integration patterns
• Shape and execute AI and data platform strategy for intelligent services
• Partner with Product to identify and validate new opportunities via PoCs
• Translate strategy into end-to-end delivery across products
• Own QA/SDET capability and SRE practices for reliability
• Support DevRel engineering for the developer ecosystem

Skills

Leadership

SaaS scale

Cloud-native engineering

AWS

AI/ML product

Architectural governance

Stakeholder management

Tools

AWS

Job description

This is the engineering leadership role that shapes what Network Powered Solutions becomes - not just what it delivers. As the engineering function grows the person in this seat will define the architecture, build the platform, and drive the innovation strategy that turns network data into intelligent, production-ready capabilities. Working closely with Product, Commercial, and the GM, this leader will translate thought leadership into real engineering outcomes - including how NwPS solutions for agentic AI, digital identity, and emerging network API categories become a reality. This is not a delivery management role. It is a strategic engineering leadership position with full accountability for engineering vision, execution, and growth. Your key responsibilities Engineering vision & strategic leadership

Architecture & technical strategy

• Define the architectural direction for NwPS engineering, with end-to-end accountability and direct leadership of the Architecture function
• Establish architectural standards, technical design governance, and domain architecture that support the evolution and scale of all NwPS products
• Lead technical decision-making on platform design, CSP integration patterns, and engineering standards - balancing long-term platform needs with product delivery priorities

Data, AI & platform innovation

• Shape and execute the agentic AI and data platform engineering strategy - turning the NwPS data estate into intelligent, context-aware product capabilities
• Set the technical direction for AI-based analytic and insight platforms, guiding the evolution from raw network data to production-ready intelligent services
• Partner with Product to identify and validate new product opportunities - using proof-of-concepts to test ideas and guide investment, then progressing promising capabilities to full production readiness

Platform delivery & operational excellence

• Translate engineering strategy into end-to-end delivery across all NwPS products - aligning execution with strategic priorities and setting the bar for quality, cycle time, and operational excellence
• Own QA/SDET capability and SRE practices to ensure platform reliability at scale
• Support DevRel engineering in service of the NwPS developer ecosystem

• Proven experience leading engineering organisations in SaaS, data platform, or AI/ML product businesses at scale - VP or Senior Director level
• Hands-on experience with cloud-native engineering and AWS in a product environment
• Track record building or leading agentic AI or AI-based analytics platforms, with a strong understanding of data-driven product architecture
• Demonstrated ability to scale and lead distributed, multi-squad engineering teams - experience growing teams significantly and managing through structural change
• Ability to operate as both a strategic thought leader and a credible technical authority - someone who sets vision and can engage meaningfully with architects and engineers
• Startup or scale-up experience: comfortable with ambiguity, willing to take calculated risks, and able to move fast with a can-do mindset
• Strong collaborative instincts - able to partner effectively with Product, Commercial, and executive stakeholders across EMEA and APAC time zones

Experience we consider a plus:

• Familiarity with telco/network API standards (CAMARA, GSMA) or CSP integration patterns
• Experience with developer-facing API products or platforms
• Background in identity, authentication, or network-based security products
• Exposure to FinTech, Healthcare, or Transportation verticals as end-customer segments

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate?

There are many benefits to working at Vonage, including exciting work, career advancement opportunities, and a collaborative work environment. In addition, we offer the following local benefits for the UK:

• Private Medical Insurance (BUPA)
• Group Income Protection (Metlife)
• Group Pension Plan (Legal & General)
• Group Life Insurance (Utmost)
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Ericsson Care Line