VP Process Excellence, GBS

Reckitt Benckiser Group plc.; Slough; On-site; GBP 120,000 - 160,000; Full time

Job summary

A global consumer goods company in Slough is seeking a Vice President of Global Process Excellence to lead the transformation of business processes and drive measurable outcomes. This role requires proven leadership experience, a strong background in change management, and exemplary executive communication skills. The VP will oversee a team of Global Process Owners and ensure the implementation of standardized, efficient processes within the organization.

Qualifications

• Proven leadership experience managing global teams and process ownership.
• Strong background in change management, business model innovation, and resource optimisation.
• Excellent executive communication and inspirational leadership.

Responsibilities

• Set the global vision, strategy, and performance objectives for all end-to-end process domains within GBS.
• Champion process ownership and process thinking across functions, geographies, and leadership levels.
• Lead and develop a team of GPOs responsible for global process design and improvement.
• Serve as the enterprise lead alongside GPOs for outcome performance.
• Oversee the development of standardized global process blueprints.
• Drive measurable business outcomes and foster a culture of continuous improvement.
• Lead GBS Labs to diagnose and redesign broken or inefficient processes.

Skills

Leadership

Change management

Business model innovation

Resource optimisation

Executive communication

Job description

The Vice President of Global Process Excellence is a senior leader within Reckitt's Global Business Services (GBS) organization. This role is responsible for architecting, stewarding, and continuously improving end‑to‑end global business processes that enable the OneReckitt vision of standardized, digital‑first, and customer‑centered operations. This leader will oversee a portfolio of Global Process Owners (GPOs) across core enterprise processes such as Order to Cash, Source to Settle, and Experience, and will also lead GBS Labs—a virtual and physical environment dedicated to diagnosing and redesigning broken or inefficient processes. The VP acts as the chief internal consultant for business process transformation, driving measurable business outcomes, fostering global collaboration, and embedding a culture of continuous improvement.

Responsibilities

• Global Process Strategy & Governance: set the global vision, strategy, and performance objectives for all end‑to‑end process domains within GBS.
• Champion process ownership and process thinking across functions, geographies, and leadership levels.
• Leadership of Global Process Owners (GPOs): lead and develop a team of GPOs responsible for the design, performance, and continuous improvement of global processes.
• End‑to‑End Outcome Performance & Global Process governance: serve as enterprise lead alongside GPOs for outcome performance.
• Oversee the development of standardized global process blueprints.
• Drive measurable business outcomes and foster a culture of continuous improvement.
• Lead GBS Labs to diagnose and redesign broken or inefficient processes.

Qualifications

• Proven leadership experience managing global teams and process ownership.
• Strong background in change management, business model innovation, and resource optimisation.
• Excellent executive communication and inspirational leadership.