VP, Client Enablement

WPP Media; Greater London; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Group retirement plans

Vision insurance

Dental insurance

Paid time off

Employee discounts

Mental health days

Job summary

WPP Media, based in the United Kingdom, seeks a VP of Client Enablement to oversee enablement activities across client accounts within the Open Media Studio ecosystem. You will ensure onboarding, training, and ongoing adoption of OMS products, while partnering with account teams to drive measurable business impact.

Reporting to regional/global enablement leaders, you will drive cross‑studio coordination, governance, and continuous improvement of enablement programs with a focus on client value

Qualifications

• Experience in client enablement, customer success, or training within a technology or data‑driven organization.

Responsibilities

• Oversee enablement programs for a portfolio of client accounts; onboard, train, and support OMS products.
• Conduct product walkthroughs, demos, and training tailored to client needs; drive adoption.
• Act as primary enablement contact for cluster; connect clients with product, engineering and data strategy teams.
• Facilitate cross‑studio deployment coordination with the Open team; uphold governance for global client solutions.
• Monitor adoption metrics and client satisfaction; adjust strategies with regional enablement lead.
• Support growth and retention by creating enablement materials, case studies, and success stories.

Skills

Client Enablement Oversight

Hands-On Enablement Delivery

Collaboration & Liaison

Cross‑Studio Integration & Ownership

Performance Tracking & Reporting

Growth & Retention Support

Tools

Open Media Studio

Open Intelligence

Job description

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

2837 - VP, Client Enablement - GCS

Role Summary and Impact

Data, Technology and Analytics is WPP’s global data products and technology company. We’re on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation.

We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising.

We’re endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world.

VP, Enablement (Clients)

We are seeking a VP of Client Enablement to oversee enablement activities across a portfolio of client accounts within the Open Media Studio ecosystem. This role is ideal for someone who thrives in a hands‑on environment, working closely with clients, agencies, and internal teams to drive adoption, engagement, and measurable value from DTA’s products. You will be responsible for ensuring that enablement plans are executed effectively, that client teams are trained and supported, and that feedback loops are established to continuously improve the client experience. You will work alongside regional and global enablement leaders to ensure your cluster’s enablement efforts align with DTA’s broader business objectives.

Skills and Experience

• Client Enablement Oversight: Manage enablement programs for a portfolio of smaller client accounts within your cluster. Ensure clients are onboarded effectively, trained on OMS products (including Open Media Assistant and Open Intelligence), and supported through adoption phases. Partner with account teams to identify opportunities to expand product usage and deliver measurable business impact.

• Hands‑On Enablement Delivery: Conduct product walkthroughs, demos, and training sessions tailored to client needs. Support change management initiatives to help client teams transition to OMS‑enabled workflows. Provide practical guidance and best practices to drive day‑to‑day adoption.
• Collaboration & Liaison: Act as the primary enablement contact for your cluster, connecting clients with product, engineering, and data strategy teams. Gather and relay client feedback to inform product improvements and roadmap priorities. Coordinate with regional enablement peers to share learnings and ensure consistency across accounts.
• Cross‑Studio Integration & Ownership: Facilitate integration with the Open team on cross‑studio deployments, ensuring seamless coordination between Open Media Studio and other WPP studios within client workflows. Uphold governance models for cross‑studio global client solutions, eliminating operational gaps and inefficiencies. Represent OMS Enablement in relevant cross‑studio workstreams (e.g., pilots, joint initiatives) to drive alignment, accelerate deployment readiness, and ensure consistent, high‑quality execution across markets.
• Performance Tracking & Reporting: Monitor adoption metrics, engagement levels, and client satisfaction within your cluster. Identify trends and areas for improvement, and work with the regional enablement lead to adjust strategies accordingly.
• Support for Growth & Retention: Assist in new business pitches and client retention efforts by showcasing OMS capabilities. Develop enablement materials, case studies, and success stories that highlight value delivered to clients.

What you will need

• Experience in client enablement, customer success, or training within a technology or data‑driven organization.

• Strong understanding of technology platforms and ability to act as a confident product advocate.

• Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders.
• Ability to work collaboratively across functions and manage multiple client priorities.
• Analytical mindset with the ability to interpret adoption data and translate insights into action.
• Familiarity with media planning and buying workflows is a plus but not required.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location.

Please read our Privacy Notice https://www.wppmedia.com/pages/privacy-policy for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.