Voyago Transit Full Time Dispatcher

Voyago; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A transportation service company in London is seeking a Full Time Afternoon Dispatcher to coordinate daily transit operations. The role involves managing communication between drivers and ensuring timely service delivery. Ideal candidates should have dispatch experience, strong communication skills, and proficiency in MS Office. This position offers $19.00 per hour, with comprehensive benefits after three months, and is fully on-site.

Benefits

Development and work-life balance support

Comprehensive benefits package

Employee and Family Assistance Program

Employee Referral Bonus

Focus on innovation and environmental initiatives

Qualifications

• Experience within the transportation or service industry.
• Ability to communicate effectively with on-route drivers using radios.
• Strong customer service experience.

Responsibilities

• Coordinate daily transit operations and provide instructions to drivers.
• Resolve on-the-road issues with drivers.
• Ensure drivers and routes are on time.

Skills

Dispatch experience

Communication skills

Time management

Customer service experience

Multi-tasking

MS Office proficiency

Problem-solving initiative

Job description

Voyago is Hiring a Full Time Afternoon Dispatcher!

Reporting to the Operations Manager, the Transit Dispatcher is responsible for coordinating daily transit operations and providing clear, accurate instructions to drivers. This role acts as a key communication link between drivers, customers, and operations staff to ensure efficient service delivery and compliance with company and regulatory standards. Success in this role requires exceptional communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, dynamic environment.

Your role:

• Communicate with drivers to resolve on-the-road issues
• Liaise and communicate effectively with LTC dispatchers and internal staff
• Identify all routes and drivers active on routes are on time to ensure there is no disruption to service
• Manage and pull a variety of reports as per the Operation Manager’s directive
• Provide support and direction to drivers throughout their shifts
• Perform cash counting and reconciliation duties accurately
• Conduct data entry and maintain up-to-date dispatch and ridership records
• Handle incoming calls and provide courteous, professional customer service
• Assist with general office and administrative duties as required

Your Profile:

• You have dispatch experience within the transportation or service industry or related education
• You can utilize a radio to listen to, respond to and communicate effectively with all on route drivers
• You have excellent time and stress management skills
• You are a multi-tasker who can prioritize several urgent and important tasks
• You take initiative to solve problems and search out the data needed to do so
• You can accurately follow all procedures to meet corporate and legal obligations
• You have strong proven customer service experience
• You are computer literate and have software experience in MS Office (Outlook, Word, and Excel)
• You have intermediate to advanced verbal and written language skills (equivalent to B2 to C1 levels)

Work Schedule:

• This position follows a rotating schedule from 2:00pm to 1:00am. Shifts include weekdays and weekends with rotation

Hourly Rate:

• The rate for this position is $19.00 per hour with benefits after 3 months

Your Location:

• This position is located at 573 Admiral Court and is 100% in-office. Remote work is not available

The Perks:

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award-Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants, however only those under consideration will be contacted.