Volunteering Support Leader

Canal & River Trust; Lancashire; Hybrid; GBP 28,470; Full time

Benefits offered by this job

Competitive contributory DC pension scheme

25 days paid holiday plus bank holidays

Free access to specialist counselling

Employee benefits such as store discounts

Job summary

A leading environmental organization is seeking a Volunteering Support Leader to recruit and engage volunteers across projects. Responsibilities include training and integration of volunteers, coordination with management, and aligning processes with organizational procedures. Essential qualifications include experience leading volunteers and a valid UK driving licence. This role offers a competitive salary of £28,470 and additional benefits.

Qualifications

• Valid UK driving licence is essential.
• Basic literacy and numeracy skills required.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Recruit and engage new volunteers through events and community engagement.
• Coordinate inductions, training and task management for new volunteers.
• Liaise with construction managers to identify needs and opportunities.

Skills

Experience leading and working with volunteers

Customer service experience

Basic IT skills

Attention to quality and standards of work

Education

NVQ Level 3 or BTEC Level 3 in an appropriate subject

Job description

Volunteering Support Leader – Canal & River Trust

Base pay range

£28,470 per annum (actual pay based on skills and experience – contact recruiter for details).

Location & Coverage

Based in our North West or Yorkshire North East regions, with remote working and travel across the wider North regional waterway network required. Main office hub: Leeds or Burnley. Travel is expected 2–3 times a week, with working‑from‑home/hub options provided. Longer travel distances may be required per team needs.

Key Responsibilities

• Recruit and engage new volunteers and volunteer groups through meet‑and‑greet events, open days, and community engagement.
• Integrate new volunteers into regional construction teams, coordinating inductions, training and day‑to‑day task management.
• Liaise with construction managers and site supervisors to identify needs and volunteer opportunities.
• Support volunteer training, PPE and equipment requirements.
• Assist colleagues with volunteer engagement and integration within their teams.
• Help schedule volunteering support on key construction projects.
• Ensure volunteer processes align with Trust procedures.

First 6 Months

• Identify opportunities for volunteer support.
• Review skills of current volunteers and recruit new ones.
• Embed volunteers within teams through training and support of task managers.
• Recruit, train and embed a Lead Volunteer or volunteers.
• Develop the volunteering role within Direct Services, increasing engagement and skills.

Key Accountabilities

• Support the Direct Services team in recruitment and selection of volunteers.
• Advise task managers on volunteer management.
• Collate skills availability within the volunteer population to match opportunities.
• Consult with volunteers and volunteer groups to match capabilities to needs.
• Prepare volunteer requirements for the Direct Services team.
• Develop lead volunteers for the team.
• Coordinate equipment, logistics, training and safety for volunteer works.
• Promote a strong safety culture and wellbeing.

Technical Skills

• Experience leading and working with volunteers.
• Experience delivering works on time, to specification and within budget.
• Customer service experience.
• Basic IT skills – comfortable with handheld devices and mobile applications.
• Valid UK driving licence (essential).

General Requirements

• NVQ Level 3 or BTEC Level 3 in an appropriate subject, or equivalent experience (desirable).
• Basic literacy and numeracy skills.
• Attention to quality and standards of work.
• Excellent communication and customer‑service awareness; representative of Canal & River Trust.
• Experience in a relevant outdoor, environmental, or customer‑service environment.
• Ability to work independently and collaboratively within a team.

What We Offer

• Annual salary of £28,470.
• Competitive contributory DC pension scheme (employer matches up to 10%).
• 25 days paid holiday (increasing to 27 after 3 years) plus bank holidays.
• Free access to specialist counselling on health, financial, lifestyle and wellbeing matters.
• Employee benefits: store discounts, boating holiday discounts, holiday purchase scheme.
• Expansive maternity/paternity provisions.
• Progressive learning tools and CPD access.
• Two days paid volunteering leave for local community projects.

Seniority Level

• Not Applicable

Employment Type

• Full‑time

Job Function

• Other
• Industries: Civic and Social Organizations