Volunteer to Career Admin Support, Midwifery, West Cumberland Hospital

North Cumbria Integrated Care NHS Foundation Trust; Whitehaven; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional healthcare provider seeks a Volunteer for Admin Support at West Cumberland Hospital. This role provides training aimed at progressing to a Casual Admin Officer position. Duties include assisting with general administration, answering telephone enquiries, and welcoming visitors. Ideal candidates will possess strong communication and organizational skills. A DBS check will be required, and the role adapts to your availability with shifts on Wednesdays, Thursdays, or Fridays.

Qualifications

• Customer service experience is essential.
• Good communication and listening skills are required.
• Understanding confidentiality is a must.
• Patience and understanding are crucial.

Responsibilities

• Supporting the Ward Clerk with general administration tasks.
• Answering telephone enquiries and taking messages.
• Welcoming visitors and handling general enquiries.

Skills

Customer Service Experience

Good communication and listening skills

Understanding of the need for confidentiality

Patience and understanding

Good team-working skills

Good organisational skills

Able to work under pressure

Aware of own limitations

Flexible and adaptable

Job description

Volunteer to Career Admin Support, Midwifery, West Cumberland Hospital

The closing date is 03 December 2025.

The Maternity unit at West Cumberland Hospital is an integral part of the Trust, providing a full range of antenatal and postnatal care 24 hours a day, seven days a week. The Volunteer to Career (VtC) programme allows volunteers to gain essential training and experience, with the aim of progressing to a Casual Admin Officer role on the Bank register.

Job summary

The programme is funded from the UK Shared Prosperity Fund and is only open to applicants who reside within the Cumberland Council boundary.

Main duties of the job

Supporting the Ward Clerk with general administration, which may include:

• Answering telephone enquiries (internal and external) and taking messages
• Welcoming visitors and handling general enquiries
• Photocopying and scanning documents
• Liaising with departments, staff and other organisations
• Assisting staff and visitors in accessing appropriate resources within the department
• Collecting items from other departments when required
• Other administrative tasks relevant to the department, as instructed and trained

You will need to book your four‑hour shift on either Wednesday, Thursday or Friday.

About us

North Cumbria Integrated Care NHS Foundation Trust aims to deliver outstanding health services to the population of North Cumbria, fostering a centre of excellence for rural and remote care. Our key principles are:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

We are committed to supporting a diverse, inclusive and compassionate workforce and to sustainability across North East and North Cumbria.

Job responsibilities

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Ensure that you document evidence of meeting all the essential criteria in the supporting information.

If enough suitable responses are received, this post may close earlier than the specified closing date, so please apply as soon as possible.

Disclosure and Barring Service

A Standard DBS check will be required for this volunteering post. The post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975. Applicants may need to undergo a criminal records check with the Disclosure and Barring Service.

Person Specification

Knowledge and Experience – Essential

• Customer Service Experience
• Good communication and listening skills
• Understanding of the need for confidentiality
• Patience and understanding
• Good team‑working skills
• Good organisational skills

Knowledge and Experience – Desirable

• Health and safety awareness

Skills and Attributes – Essential

• Able to work under pressure
• Aware of own limitations
• Flexible and adaptable

Employer details

North Cumbria Integrated Care NHS Foundation Trust

Address
West Cumberland Hospital, Homewood Road, Whitehaven, CA28 8JG

Employer's website
https://www.ncic.nhs.uk/