Volunteer Telephone Support Worker

Mental Health Matters; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A charity organization in Sunderland is looking for compassionate volunteers to join their Mental Health Helpline. You will provide emotional support and guidance to callers, receive comprehensive training, and work within a supportive multidisciplinary team. No prior experience is necessary. A commitment to complete an Enhanced DBS check is required. Reasonable travel expenses will be covered.

Benefits

Reasonable travel expenses (up to £5 per day)

Qualifications

• No prior experience required; lived experience is welcomed.
• Must be over the age of 18.
• Ready to complete an Enhanced DBS check.

Responsibilities

• Deliver emotional support and sign‑posting to callers during your shift.
• Receive comprehensive training and ongoing support from the helpline team.
• Work as part of a multidisciplinary team to provide high‑quality, confidential service.

Skills

Empathy

Listening

Teamwork

Job description

About the Role

We are looking for volunteers to join our Mental Health Helpline, providing compassionate listening, crisis de‑escalation, and sign‑posting to callers. The helpline operates 24/7, but will work around your availability and capacity. As a volunteer you will be supported at all times by Telephone Support Workers and Shift Supervisors.

Job Responsibilities

• Deliver emotional support and sign‑posting to callers during your shift. • Receive comprehensive training and ongoing support from the helpline team. • Work as part of a multidisciplinary team to provide high‑quality, confidential service.

About You

• Passionate about making a positive impact on others' lives.
• empathetic and understanding towards different perspectives.
• comfortable working as part of a team.
• keen to develop listening and support skills.

Requirements

• No prior experience required; lived experience is welcomed.
• Ready to complete an Enhanced DBS check and comply with the Disclosure and Barring Service (DBS) requirements.
• Must be over the age of 18.
• Will receive reasonable travel expenses (up to £5 per day).

Contact

For a casual chat about this opportunity, please reach out to our Team Leader, Amy Clark.

Employer

Mental Health Matters

Address

Waterside House, Sunderland Enterprise Park, St Catherine's Ct, Sunderland SR5 2TZ