Volunteer Support Lead - Hybrid

Children & Young People Now Jobs; Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A charity organization seeks a Volunteer Support Manager in London to lead efforts in enhancing volunteer support systems and managing the Volunteer Support Team. The ideal candidate will have team management experience and a strong understanding of CRM tools like Microsoft Forms and Power Automate. This role is critical in supporting the charity's strategy for volunteering, aiming for improved efficiency and volunteer satisfaction.

Benefits

25 days annual leave

Hybrid working arrangements

Private medical insurance

Generous pension scheme

Cycle to work scheme

Qualifications

• Experience of managing and motivating a large team.
• Experience of managing and refining complex administrative processes.
• Experience of running effective CRM systems.

Responsibilities

• Maintain and update volunteering systems to enhance user-friendliness.
• Line manage and support the Volunteer Support Team at the MSSC.
• Manage and support Area Volunteer Support Teams across 6 Area Offices.

Skills

Team management

Administrative process optimization

CRM systems (Microsoft Forms, Power Automate)

Customer service delivery

Understanding of the voluntary sector

Job description

A charity organization seeks a Volunteer Support Manager in London to lead efforts in enhancing volunteer support systems and managing the Volunteer Support Team. The ideal candidate will have team management experience and a strong understanding of CRM tools like Microsoft Forms and Power Automate. This role is critical in supporting the charity's strategy for volunteering, aiming for improved efficiency and volunteer satisfaction.