Volunteer Patient Safety Partner cloned on 16-10-25 10:10:52

NHS; Liverpool; Remote; GBP 1,000; Part time

Job summary

A community healthcare organization in Liverpool is seeking Patient Safety Partner Volunteers to advocate for patients and enhance safety within the healthcare system. This remote position requires participation in meetings and collaboration with staff and patients. Ideal candidates will have experience using Primary Care services and be prepared to share patient perspectives. Training and expenses reimbursement will be provided.

Benefits

Training for the role

Reimbursement of expenses

Qualifications

• Experience as a patient using Primary Care 24 services.
• Ability to share collective views on patient experiences.
• Skills to contribute in group discussions and challenge constructively.

Responsibilities

• Attend safety meetings as the patient representative.
• Implement the National Patient Safety Incident Response Framework.
• Support staff safety training and develop patient safety resources.

Skills

Advocacy for patients

Critical thinking

Group discussion participation

Sensitivity in communication

Job description

Job Summary

Patient Safety Partner Volunteer. Are you passionate about ensuring that the patient voice is heard and want to help improve safety for our patients, if so, we would like you to apply to become a Patient Safety Partner with us. We are recruiting for two Patient Safety Partners to work with staff, patients, carers and their families to improve safety throughout our organisation. The role will be remote based with some travelling to sites.

Key Responsibilities

• Attend and participate in safety meetings
• Be the voice of the patient and have the ability to advocate on their behalf
• Help us to implement and participate in the new National Patient Safety Incident Response Framework (PSIRF)
• Participate in our Primary Care accreditation visits
• Support the safety training of staff
• Help develop patient safety information resources
• Help to develop the Patient Safety Partner role
• Be involved in the co-production of innovative services

About you

• Current experience of using Primary Care 24 services as a patient.
• Confident to share views on behalf of the wider community/groups of patients and provide opinions which may not just be your own.
• Contribute to discussions in large groups and have the ability to critically challenge our thinking in a constructive positive way.
• Respect and listen to other points of view and can tackle issues sensitively.
• Attend meetings at our Wavertree HQ or remotely and can spend time reading any preparation materials when required.
• Commit to providing time to the Patient Safety Partner role.

We will provide

• Provide training to support the Patient Safety Partner role including safeguarding and information governance.
• Ensure that you have a dedicated contact to support you in the role.
• As this is a volunteer role any expenses associated to the role are reimbursed (T&Cs apply)

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. As this is a voluntary position, current employees of Primary Care 24 cannot apply.

For further information or any questions please contact: Deborah Gallagher, Patient Experience and Engagement Lead [e-mail] To apply for this volunteer position please include a cover letter outlining any relevant experience of using PC24 services and reasons why you would have applied, with your application.

Job Details

• Date posted: 06 November 2025
• Pay scheme: Other
• Salary: £1 to £1 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: VPFD986716
• Job locations: Wavertree Head Office, L131FB

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.