Volunteer Experience Architect (Retail & Training)

Fight for Sight; Greater London; Hybride; GBP 30 000 - 35 000; Plein temps

Avantages offerts par ce poste

Flexible/hybrid working options

Generous parental leave

Employer pension contributions (up to

Death in service cover

Cycle to work scheme

Eye test vouchers

Staff loan scheme

Employee Assistance Program

Social events

Résumé du poste

Fight for Sight is seeking a Volunteer & Learning Manager for a 12-month fixed-term contract. The role sits within the Retail team, coordinating volunteer recruitment across 12 shops, onboarding and retention programmes, and line management support for Shop Managers.

Hybrid working with four shop days and one day home, salary £30,000–£35,000, closing date 4 November. The postholder will develop induction programmes, monitor compliance, and report on volunteer metrics to drive improvements in

Qualifications

• Experience in volunteer management, learning and development, people development or a related field.
• Experience of developing and delivering recruitment, induction, training or engagement programmes.
• Strong coaching and facilitation skills, with the ability to develop confidence and capability in others.
• Experience of identifying learning needs and evaluating the effectiveness of development interventions.
• Strong communication, relationship-building and influencing skills
• Ability to use data to monitor performance and identify improvement opportunities.
• Commitment to inclusive volunteer engagement and the charity's mission.
• Experience in charity retail or volunteer-led organisations.
• Experience of recruiting and retaining volunteers across multiple locations.
• Experience of coaching managers or developing leadership capability.

Responsabilités

• Manage volunteer recruitment across our 12 shops using online recruitment platforms and local advertising channels.
• Create and maintain volunteer vacancies, respond to applications and coordinate the volunteer onboarding process.
• Support Shop Managers with volunteer recruitment activities and provide guidance on recruitment best practice.
• Ensure volunteer records, training records and onboarding documentation are accurate and up to date.
• Monitor volunteer recruitment activity and produce regular reports on applications, vacancies and volunteer numbers.
• Identify appropriate recruitment channels and develop partnerships with community organisations, educational institutions and other relevant groups.
• Develop a consistent volunteer induction and onboarding programme.
• Ensure volunteers receive appropriate information, training and support before undertaking their roles.
• Establish good practice for volunteer supervision, recognition, engagement and retention.
• Develop approaches to understand why volunteers leave and identify opportunities to improve retention.
• Promote clear communication, recognition and opportunities for volunteers to develop new skills.
• Ensure volunteer policies and processes align with organisational requirements and relevant safeguarding and safety procedures
• Deliver practical training and guidance to Shop Managers on volunteer recruitment, onboarding, supervision and retention.
• Visit shops regularly to provide coaching and support to Shop Managers in managing and developing volunteer teams.
• Identify development needs through shop visits, feedback and performance discussions, and agree practical improvement actions with managers.
• Work with managers to identify areas where additional support, training or resources may improve volunteer experience and shop performance.
• Support managers to develop volunteer rotas that meet the needs of the shop and make the best use of available volunteer time.
• Work with the Area Manager to identify areas where volunteer shortages are impacting shop operations and support recruitment activity accordingly.
• Maintain accurate records and produce regular reports on volunteer recruitment, vacancies, active volunteer numbers, volunteer hours and training completion.
• Monitor volunteer recruitment and retention activity across the retail estate and highlight trends, concerns and opportunities for improvement.
• Produce dashboards and management information reports for the Head of Retail and Shop Managers as required.
• Monitor the effectiveness of volunteer recruitment campaigns and recommend improvements where appropriate.
• Gather feedback from volunteers and Shop Managers to identify ways to improve the volunteer experience.
• Work collaboratively with the Retail Operations & Facilities Manager to ensure volunteers complete required induction, health and safety and compliance training.
• Support the ongoing review and improvement of volunteer processes, guidance and training materials to ensure they remain practical and effective.

Connaissances

Volunteer management

Learning & development

People development

Recruitment & onboarding

Coaching & facilitation

Data-driven decision making

Inclusive volunteer engagement

Charity retail experience

Multi-location recruitment

Leadership coaching

Description du poste

Fight for Sight is seeking a Volunteer & Learning Manager for a 12-month fixed-term contract. The role sits within the Retail team, coordinating volunteer recruitment across 12 shops, onboarding and retention programmes, and line management support for Shop Managers.

Hybrid working with four shop days and one day home, salary £30,000–£35,000, closing date 4 November. The postholder will develop induction programmes, monitor compliance, and report on volunteer metrics to drive improvements in