Volunteer Coordinator

hireful; City Of London; On-site; GBP 29,000; Full time

Job summary

A National Charity is seeking a Volunteer Coordinator to support the recruitment and management of volunteers. You will ensure high standards in volunteer engagement and uphold effective management processes. This role requires excellent interpersonal skills and experience in volunteer management. The ideal candidate will work collaboratively and inspire others, contributing to a team committed to making a significant impact in the community.

Benefits

28 days annual leave per annum

Company pension contribution

Life insurance (3 x salary)

Employee Assistance Programme (EAP)

Interest-free Season Ticket Loans

Qualifications

• Experience of recruiting, inducting and managing volunteers.
• Experience of successfully engaging with volunteers who are based remotely.

Responsibilities

• Support the recruitment, induction, and ongoing development of volunteers.
• Manage the Volunteer Management System, ensuring records are accurate.
• Provide support and advice to staff in the management of their volunteers.

Skills

Excellent inter-personal skills

Confident IT skills

Time management

Knowledge of volunteering good practice

Tools

Volunteer Management Systems (e.g., Volunteero)

Microsoft Office packages

Job description

Volunteer Coordinator - National Charity

You will support on the delivery of projects focused on ensuring our clients volunteers receive an exemplar end-to-end volunteer journey, volunteers will feel welcomed and go on to talk positively about volunteering. No matter who or where they are or what they do, your work will ensure people find meaningful opportunities and continue to support our work.

You will facilitate the recruitment, training, induction, support and ongoing development of volunteers and support colleagues to manage their volunteers. You will use your excellent interpersonal skills and creativity to inspire volunteers across the charity, while ensuring that they uphold the highest standards in volunteer management.

Key Accountabilities

• Support the safe recruitment, induction, support and ongoing development of volunteers across the charity, carrying out references and DBS checks.
• Manage their Volunteer Management System, ensuring all records are accurate and up to date.
• Support staff in the management of their volunteers, including providing problem solving advice and support in performance issues.
• Recognise and report any safeguarding concerns.

About you

You must have the right to work in the UK. The person specification in the job description provides full details of what they are looking for, and this includes:

Experience

• Experience of recruiting, inducting and managing volunteers.
• Experience of successfully engaging with volunteers who are based remotely.
• Experience using Volunteer Management Systems e.g. Volunteero.

Abilities, Skills and Knowledge

• Excellent inter-personal skills and the ability to support new projects and initiatives, working collaboratively with colleagues.
• Ability to support others to implement effective volunteer management processes, e.g. recruitment, selection and volunteer support.
• Confident IT skills, particularly with Microsoft Office packages.
• Excellent time management and organisational skills, including keeping accurate and comprehensive records.
• Sound knowledge of volunteering good practice.

About the Charity

Somebody goes missing in the UK every 90 seconds. They exist to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Their vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. They are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. They provide free, confidential support, help and advice by phone, email, text and live chat. They coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. They aim to put people with lived experience at the heart of their work, amplifying their voices to achieve change. Working for them means living their values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. They know you’re more than just a job title, and ‘be human’ is an important value here.

Closing date: 23:59 on 30 November 2025. They reserve the right to close the advert early if they have sufficient interest.

Interviews: 8 December 2025

Start: January 2026.

Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.

Location

Mortlake

Contract Type

Permanent

Hours

35 per week, some out of office hours work will be required

Salary

£29,000 per annum

Benefits

28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary) • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* • Additional paternity pay* • Additional sick pay* *available after probation period passed

You may also have experience in the following: Volunteer Management, Volunteer Coordinator, Charity, Charities, Volunteer Programme Lead, Volunteering, Volunteering Officer, Volunteering Coordinator, Volunteer Engagement, Voluntary Sector etc.

REF-224 945