Volunteer Administration Assistant

Open SU; Milton Keynes; Hybrid; GBP 26,000 - 30,000; Part time

Job summary

A supporting organization in Milton Keynes seeks a proactive Administrator to deliver high-quality support for its Volunteering Strategy. This part-time permanent position involves engaging with volunteers, assisting with administrative tasks, and maintaining volunteer records. The ideal candidate should be organised and collaborative, proficient with Microsoft 365 tools and committed to fostering an inclusive environment. This role promises a rewarding opportunity to contribute meaningfully to the community through volunteer engagement and administrative support.

Qualifications

• Experience providing administrative support within a team setting.
• Comfortable working with volunteers from diverse backgrounds.
• Ability to contribute to project delivery and problem-solving.

Responsibilities

• Provide high quality administrative support.
• Act as a first contact for volunteers, offering guidance.
• Help deliver events and gather volunteer feedback.
• Maintain accurate volunteer records.

Skills

Organisational skills

Communication

Microsoft 365 tools

Inclusivity

Tools

Outlook

Teams

Word

Excel

Forms

Job description

Salary: £26,942 - £29,959 pro-rata Ref: XXXX

Contract: Permanent, Part time, working 22.5hrs per week (3 days)

Location: Hybrid working - remotely and at the Open SU Office, OU Walton Hall Campus, Milton Keynes, MK7 6AA

The Organisation

The Open SU serves the interests of around 170,000 part‑time and distance‑learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The Open SU is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy. Here at the Open SU we are committed to a positive team culture to enable and empower all members to be their very best.

The Job

In this role, you will play a vital part in supporting the delivery of our Volunteering Strategy helping to ensure every student has the chance to connect, contribute and belong. Working closely with the Volunteering Manager, you will:

• Provide high quality administrative support which includes responding to volunteering enquiries, supporting at meetings, producing volunteer communications and maintaining volunteer records.
• Act as a first point of contact for volunteers, offering guidance and support throughout their journey, and assist with recruitment, onboarding and recognition.
• Help deliver engagement and appreciation events, share inspiring stories through newsletter and volunteer spaces and gather volunteer feedback to improve services.
• Champion good data practices, maintaining accurate records and ensuring information is handled responsibly. Above all, promote inclusive, safe and accessible volunteering across all activities.

The Person

This role is a great opportunity for an organised and proactive administrator who enjoys supporting others and being part of a friendly, collaborative team. You will also enjoy working with and supporting volunteers, helping to spark new ideas, create great experiences and build a real sense of community and belonging along the way. You’ll be passionate about creating and supporting the development of volunteer communications and storytelling to inspire others to get involved.

You will be comfortable using Microsoft 365 tools such as Outlook, Teams, Word, Excel and Forms and will bring a flexible, can‑do approach to your work. Above all, you will value inclusion, accessibility and team work, and will be committed to learning, growing and contributing to an open, supportive and sustainable community.

How to apply

Please send over your CV and a supporting word document answering how you meet the below criteria in no more than one page of A4:

1. Please describe your experience of providing administrative support as part of a team.
2. Tell us about a time you supported people from a range of backgrounds or with different needs (for example students, volunteers, service users or customers)
3. Please give an example of how you have supported a project, programme or event, and how you contributed ideas, solved problems and worked with others.

Please email your CV and supporting statement over to [e-mail] where you will receive confirmation of receipt within a couple of days.

The Open University Students Association is committed to equal opportunities for everyone in education and employment and welcomes applications from all sections of the community.

Closing date for applications

Monday 19th January, midday