Voids Repairs Manager

CRA Group Limited; Swindon; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local authority in Swindon is seeking a contract manager to oversee vacant property repairs and minor adaptations. This role involves ensuring quick turnaround of repairs, budget management, and enhancing tenant satisfaction. The ideal candidate should have strong staff management experience, knowledge of construction health and safety, and a commitment to partnership working. You will collaborate with local groups and ensure compliance with regulations while maintaining efficient service delivery. A current driving licence is required for the role.

Qualifications

• Minimum of 2 years of staff management experience.
• Experience in managing budgets and expenditure.
• Detailed knowledge of construction health and safety and CDM-c duties.
• Understanding of planning and building regulation legislation.
• Current Full Driving Licence.

Responsibilities

• Ensure quick repair and relet of empty homes.
• Manage expenditure within the allocated budget.
• Conduct stock surveys and update records.
• Oversee staff recruitment and procedural changes.
• Manage contracts and provide technical policy advice.

Skills

Staff management

Budget management

Construction health and safety knowledge

Stakeholder collaboration

Problem solving

Education

HNC or equivalent in Construction

Job description

6 Months Contract with a Local Authority

Summary The role involves managing vacant property repairs and minor aids and adaptations for the Council's housing stock, ensuring a customer‑focused and innovative approach. The position requires collaboration with local tenant groups and partners to enhance service delivery. The post holder will ensure that empty homes are repaired and relet promptly, minor adaptations are implemented to ease tenants' daily living, and all work complies with health and safety regulations. Additionally, the role involves budget management, tenant satisfaction, and maintaining efficient services responsive to changing needs.

Responsibilities

• Ensure quick repair and relet of empty homes in line with the Vacant Property Relet Standard.
• Deliver minor adaptations according to service standards.
• Manage expenditure within the allocated budget.
• Ensure compliance with Health and Safety and Construction Design and Management Regulations.
• Maintain high tenant satisfaction and minimize the impact of empty homes on neighborhoods.
• Conduct stock surveys and update computer records for business planning.
• Coordinate functions with Lettings and Tenancy Services to meet relet targets.
• Keep Void Policy and Procedures up to date and ensure compliance.
• Track and monitor vacant properties with stage targets for the relet process.
• Manage pre-void surveys, repair scheduling, and post-inspections.
• Conduct Stock Condition Surveys and risk assessments.
• Oversee specialist surveys like Energy Performance Certificates and Asbestos Surveys.
• Manage tenant satisfaction surveys and benchmark relet process results.
• Maintain an updated Welcome Pack for new tenants.
• Implement recharges for damaged properties.
• Manage the vacant property revenue budget and control expenditure.
• Ensure all work complies with The Construction (Design and Management) Regulations 2007.
• Prepare estimates for major repairs and manage contractual claims.
• Oversee the surveying and acceptance of new domestic properties for Council purchase.
• Respond to void repairs complaints and service delivery inquiries.
• Identify strategies and solutions for void repairs.
• Attend meetings and provide technical policy advice.
• Provide evidence to the Police and Judiciary and attend Court as needed.
• Manage fleet issues according to the Council's Drivers policy and recommend policy changes to Cabinet Member and Director of Housing.
• Oversee staff recruitment and procedural changes.
• Manage contracts.

Creativity and Innovation

• Enhance practices and performance.
• Develop staff capabilities.

Contacts and Relationships

• Collaborate with external and internal customers, including contractors.
• Work with tenants and community groups to address household and neighbourhood challenges.

Other Key Features

• Work may involve regular outdoor activities, potential exposure to unpleasant conditions, and risk of verbal abuse or aggression.
• Minimum of 2 years of staff management experience.
• Experience in managing budgets and expenditure.
• Detailed knowledge of construction health and safety and CDM-c duties.
• Understanding of planning and building regulation legislation.
• Commitment to partnership working and engaging service users.
• HNC or equivalent in Construction or equivalent experience.
• Current Full Driving Licence.