Voice Provisioning Engineer

Planet Recruitment; Gateshead; On-site; GBP 30,000 - 42,000; Full time

Job summary

A telecommunications company in Gateshead seeks a Voice Provisioning Engineer to join their provisioning team. The role involves managing project provisioning, overseeing on-site installations, and providing technical support. The ideal candidate will have experience with Mitel products and Zoom solutions, alongside strong communication skills. This is an opportunity to work in a growing organization with a focus on delivering complex voice solutions.

Qualifications

• Experience with the Mitel suite of MiVoice business products, particularly MiCC & MiCollab.
• Familiarity with Zoom Phone and Zoom Contact Centre deployment.
• Knowledge of data networking, including data switch installs and VLAN configurations.
• Strong communication abilities for presenting technical information.
• A proactive mindset toward continuous improvement.

Responsibilities

• Manage project provisioning and remote system/site builds.
• Perform on-site installations of voice equipment.
• Assist users with technical queries and conduct surveys.
• Deliver technical presentations and validate solutions.
• Oversee project delivery ensuring quality and budget compliance.

Skills

Experience with provisioning Mitel products

Experience with Zoom Phone and Contact Centre

Data networking skills

Excellent communication skills

Proactive improvement approach

Job description

Role & Location

Voice Provisioning Engineer

Gateshead

Salary

£30,000 - £42,000 + Car Allowance

Profile

Planet Recruitment is proud to be working with a very well-respected telecommunications company that is looking to add a Voice Provisioning Engineer to their team.

The client has a provisioning engineering team based in Gateshead that consists of highly skilled voice coordinators and technical engineers.

In this position you will support internal & external teams, design and coordination of UCaaS solutions, SIP delivery, complex orders, technical support & liaison with 3rd parties providing relevant products or services, delivering BAU or complex bespoke projects.

Key Responsibilities

• Project provisioning including remote system/site builds, user configuration, remote support, technical guidance to end users or engineers, project calls, escalations.
• On‑site installations of voice equipment on customers' sites, including data centres or premises.
• Assist with end‑user technical queries; carry out site & desktop technical surveys, architecture, and costing.
• Technical customer presentations, validate and sign‑off solutions, and create & approve documents such as FDS, PID, SOWs.
• Oversee project delivery by managing the end‑to‑end process, ensuring timely and quality completion of deliverables within budget constraints.

Essential Experience

• Experience with provisioning the Mitel suite of MiVoice business products, especially MiCC & MiCollab.
• Experience with deployment of Zoom Phone, Zoom Contact Centre and the Zoom Application portfolio.
• Experience with data networking: data switch installs, VLAN configurations, router installs, server builds, Windows deployments.
• Excellent communication skills, with the ability to present information clearly to non‑financial stakeholders.
• A proactive approach to continuous improvement in accounting processes and systems.

If you feel you have the right skill set and want to work for a growing organisation, please apply ASAP.

Legal & Equal Opportunity Statements

Planet Recruitment is an Equal Opportunities Employer.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.