Voice and Unified Communications Engineer

East London NHS Foundation Trust; Greater London; On-site; GBP 56,000 - 64,000; Full time

Job summary

A healthcare organization in Greater London is seeking a Voice and Unified Communications Projects Engineer to lead major telephony and unified communications transformation programmes. This role involves migrating legacy voice systems to Microsoft Teams. The ideal candidate will have hands-on experience in UC migrations, strong Microsoft Teams Voice administration skills, and the ability to engage effectively with multiple stakeholders. This is an on-site role, requiring travel across East London, Luton, and Bedfordshire.

Qualifications

• Recognized qualification or proven experience in Microsoft Teams Voice & UC Administration.
• Hands-on project experience delivering Legacy Voice & UC migrations to Microsoft Teams.

Responsibilities

• Deliver hands‑on project work for migration of legacy telephony services to Microsoft Teams Voice.
• Configure and support Teams endpoints.
• Provide on-site troubleshooting and user training.

Skills

Microsoft Teams Voice administration

End-to-end UC migrations

Organisational skills

Effective communication

Project management

Education

Proven experience in Microsoft Teams Voice & UC Administration

Microsoft 365/Teams certifications

Job description

Voice and Unified Communications Engineer

Voice and Unified Communications Projects Engineer (MS Teams Administrator)

We are seeking an experienced Voice and Unified Communications Projects Engineer (MS Teams Administrator) to support the delivery of major telephony and unified communications transformation programmes across ELFT. This role requires a hands-on project engineer, not a service desk or purely operational support background.

The successful candidate must have strong experience in Microsoft Teams Voice administration and end-to-end UC migrations, particularly transitioning services from legacy voice platforms (PSTN, Avaya, etc.) to MS Teams.

This is an on-site role across East London, Luton, and Bedfordshire, with frequent travel between sites -- own transport is essential. The candidate must be London-based or within short commutable distance.

The environment is fast-paced and requires someone who is organised, proactive, technically confident, and able to communicate effectively with clinical and operational leaders.

Main duties of the job

• Deliver hands‑on project work for the migration of legacy telephony services to Microsoft Teams Voice.
• Configure, deploy, and support Teams endpoints (handsets, headsets, common‑area devices).
• Carry out site‑based readiness assessments (network, Wi‑Fi, switching, cabling, device checks) alongside operational teams (Networks, Server, Voice & Uc, etc).
• Work closely with the Voice & UC Programme team (PM's, BA's, etc) to plan, prepare and execute cutovers.
• Engage directly with clinical teams, site leads, Estates and Digital stakeholders.
• Perform MS Teams configuration including:
  • Auto Attendants, Call Queues, Resource Accounts
  • Dial Plans, Calling Policies, Voice Routing
  • Endpoint profile configuration
• Support number PORTs and coordination with third‑party telcos.
• Provide on‑site troubleshooting, user training and go‑live support.
• Ensure all deployments follow Trust governance, downtime authority, and change freeze processes.
• Represent Digital Voice & UC as a subject matter expert on‑site.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job responsibilities

Project Delivery

• Lead site‑level technical delivery for UC migrations in line with project plans.
• Assist BA's in conducting detailed site surveys to identify required hardware, endpoints, VLANs, and infrastructure readiness.
• Perform physical deployment of handsets and related UC equipment.
• Ensure smooth migration for clinical and operational services, including receptions, crisis teams, community teams and inpatient wards.
• Configure MS Teams Voice routing, policies, dial plans and user profiles.
• Build and maintain Auto Attendants, Call Queues and resource accounts.
• Configure and manage Teams‑certified handsets (Yealink or equivalent).
• Apply best practice for numbering, naming conventions, and governance.

Telephony Migrations & Support

• Migrate services from legacy systems (Avaya, BT, MSD, PSTN, etc).
• Coordinate number PORTs with telco suppliers and ensure smooth cutovers.
• Test inbound/outbound routing, call flows, and contingency arrangements.
• Provide second and third‑line UC engineering support during go‑live.

Stakeholder Engagement

• Work with site managers, Estates, Digital Networks, SD‑WAN team, and other partners to ensure readiness.
• Communicate clearly with services about go‑lives, outages, and timelines.
• Provide training and on‑site guidance to staff where needed.

Documentation & Governance

• Maintain accurate records of migrations, configurations and asset inventories.
• Update project workbooks, RAID logs, and documentation repositories.
• Ensure compliance with NHS change control, data protection, and infrastructure standards.

Person Specification

Education/ Qualification/ Training

• Recognised qualification or proven experience in Microsoft Teams Voice & UC Administration (Microsoft 365/Teams certifications preferred).
• Evidence of continuing professional development in UC, cloud collaboration or telephony.

Experience

• Hands‑on project experience delivering Legacy Voice & UC migrations to Microsoft Teams (including physical deployment, cutovers, testing and support).
• Experience working in busy, multi‑site environments where mobility and self‑management are essential.
• Expedience with Microsoft Teams Central Tenant
• Experience working within NHS Digital or other large‑scale public/health organisations.
• Experience working with third‑party telecommunications providers, including number PORTs.
• Experience working with multiple UC/Voice platforms (Avaya, Cisco VOSS/CUCM, BT, Centrex, PSTN, hosted VoIP).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£56,276 to £63,176 a yearper annum Inc HCAs