VodafoneThree - ServiceNow Data & Platform Lead

Vodafone; Farnborough; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses

28 days annual leave + bank holidays

Pension plan

Learning & development tools

Parental leave policies

Charity time

Job summary

VodafoneThree is seeking a ServiceNow Data & Platform Lead to own the data architecture, governance and design of the ServiceNow platform. You will collaborate with delivery, operations and security teams to ensure scalable, secure and compliant solutions that meet business needs across VodafoneThree.

In this role, you will drive platform adoption, maintain data quality, and oversee integrations while upholding enterprise governance standards and security requirements.

Qualifications

• Proven experience implementing, developing, or supporting ServiceNow platforms (ITSM, CMDB, Asset Management).
• Strong data modelling and governance knowledge.
• Experience with complex enterprise integrations and APIs.
• Current DV clearance or eligibility/willingness to obtain clearance.

Responsibilities

• Own the ServiceNow data model, CMDB structure and governance framework to ensure scalability and data quality.
• Lead deployment and continual improvement of ServiceNow modules, integrations and platform capabilities.
• Embed security by design across platform configurations meeting Vodafone Security requirements.
• Collaborate with Product, Delivery, Engineering, Infrastructure, Cyber Security and Operations to drive adoption and reliability.
• Ensure platform stability, performance optimisation and upgrade readiness.

Skills

ServiceNow expertise

Data modelling

Stakeholder management

Security by design

Platform governance

Education

Bachelor's degree in Computer Science or equivalent

Tools

ServiceNow

CMDB

APIs

Job description

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VodafoneThree - ServiceNow Data & Platform Lead

Business Area: Local Vodafone Business Unit

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Farnborough (Office – 5 days a week)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

Security Clearance: This position requires you to hold or the ability and willingness to obtain a UK Developed Vetting (DV) clearance.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What you’ll do

Lead the design, governance and continual improvement of VodafoneThree's ServiceNow platform. You'll own the ServiceNow data architecture, CMDB structure and governance framework, ensuring the platform remains scalable, secure and aligned to business and customer requirements. Working closely with delivery, operations and infrastructure teams, you'll drive platform adoption, data quality and operational excellence.

• Own the ServiceNow data model, platform architecture, CMDB structure and data governance framework, ensuring consistency, scalability and alignment with ServiceNow best practices.
• Lead the design, deployment and continual improvement of ServiceNow modules, integrations and platform capabilities, ensuring solutions meet current and future business requirements.
• Embed security by design, ensuring platform configurations, data structures and integrations meet Vodafone Business Security Enhanced and customer security requirements while aligning with enterprise governance standards.
• Collaborate with Product, Delivery, Engineering, Infrastructure, Cyber Security and Operations teams to drive platform adoption, maintain data quality and deliver a resilient, high-performing ServiceNow environment.
• Ensure platform stability, performance optimisation, capacity planning, upgrade readiness and operational resilience, translating business and operational requirements into scalable ServiceNow solutions that support IT Service Management, Asset Management and Configuration Management capabilities.

Who you are

• Proven experience implementing, developing, or supporting ServiceNow platforms, with expertise across areas such as ITSM, CMDB, Asset Management, Discovery, Service Mapping, or related modules.
• Strong understanding of data modelling, relational databases, schema design, configuration management and data governance principles.
• Experience designing and managing ServiceNow platform architectures, integrations, workflows, APIs and platform configurations in complex enterprise environments.
• Ability to establish and maintain high levels of data quality, governance and CMDB accuracy, ensuring platform scalability and operational effectiveness.
• Current Security Clearance (DV), or eligibility and willingness to undergo clearance as required by the programme.
• Experience working within secure or highly regulated environments. Experience of air-gapped and cross-domain architectures is desirable.
• Excellent communication, stakeholder management and influencing skills, with the ability to engage technical and non-technical audiences and drive alignment across multiple teams.
• Degree-qualified in Computer Science, Engineering, or a related discipline, or equivalent relevant experience. ServiceNow certifications would be desirable.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree

#LI-Onsite

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.