VodafoneThree - Retention Marketing Manager - 12 Months FTC

Vodafone Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is looking for a marketing professional to join their Mobile Retention Campaigns team. The role involves delivering engaging marketing strategies to reduce churn and improve customer satisfaction. Ideal candidates will have experience in digital marketing, strong project management skills, and a proactive attitude. The role is hybrid, based in London, offering great pay and benefits.

Benefits

Great pay

Bonuses

Up to 28 days off plus bank holidays

Learning tools

Qualifications

• Experience driving a digital-first agenda and maximizing digital engagement.
• Strong skills in stakeholder management and influencing.
• Proven ability to operate in fast-paced environments.

Responsibilities

• Deliver marketing communications to Vodafone customers.
• Produce retention marketing messages across multiple channels.
• Track and report on impact of marketing communications.
• Develop campaigns with a focus on customer experience.

Skills

Creative thinking

Analytical skills

Stakeholder management

Project management

Job description

Location

London + Hybrid

Salary

Excellent basic salary plus bonus and Vodafone benefits

Working Hours

Full time 37.5 hours per week – Monday to Friday

Duration

12 Months Fixed Term Contract

Hybrid Working

Hybrid (2-3 days each week, at least 8 days per month)

Who We Are

VodafoneThree builds a network the UK can count on – connecting people, places and potential. We close the digital divide, empower communities and drive meaningful progress. We believe everyone should belong. We build a workplace where different perspectives are welcomed, voices are heard and everyone feels safe to bring their whole self to work.

Why VodafoneThree

Join us at the heart of change. Building responsibly, investing sustainably, creating lasting opportunities. With £11bn invested in 5G and digital infrastructure, your work powers businesses, services and communities. Be part of our Consumer team – creating and developing products, services and propositions.

What you’ll do

This role is within the Mobile Retention Campaigns squad, delivering marketing excellence in Proactive Campaigns and Digital Retention journeys. Reducing churn, driving enrichment and delivering engaging, innovative and relevant campaigns. Working with Vendor partners to deliver strategic CVM campaigns through a robust test and learn roadmap to upgrade customers.

• Deliver excellent marketing communications to Vodafone customers, driving commercial benefit, customer satisfaction and engagement.
• Produce and execute retention marketing messages across SMS, MMS, e‑mail, push notification and DM.
• Ensure all marketing activity reflects brand strategy and tone of voice, is legally compliant and drives positive response.
• Track and report on impact of all marketing communications, making recommendations for further brand appreciation and engagement.
• Develop campaigns with a clear lifecycle management approach, identifying appropriate touchpoints and triggers.
• Ensure customer experience is at the heart of all marketing activity. Develop, challenge and review campaigns considering brand experience.

Who you are

• Creative and analytical thinker delivering compelling campaigns.
• Experience driving a ‘digital first’ agenda, maximizing digital engagement and fulfilment.
• Strong stakeholder management and influencing across all levels.
• Operable within fast‑paced, competitive commercial environment. Strong project management skills, managing multiple requirements and challenging timelines. Proactive ‘can‑do’ attitude.
• Experience/awareness of Agile methodologies is beneficial.

We encourage you to apply, even if your experience doesn’t align exactly. We are passionate about Inclusion for All.

Disability confident employer. Offer interview scheme available.

What we offer

Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work. Personalised benefits – discounts, vouchers, pension plan and more. Learning tools and parental leave policies.

Need to Know

Regulated by FCA. Offers subject to background checks, including DBS and financial checks to meet regulator standards.

Reasonable adjustments or accessibility requests can be made.

We use AI in parts of our business. We care about authenticity and real you.

#VodafoneThree #LI-Hybrid