VodafoneThree - Regulated Product Lead - 12 Month FTC

Vodafone Group Plc; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

great pay

bonuses

up to 28 days off plus bank holidays

paid time for charity work

discounts

vouchers

a pension plan

loads more

amazing learning tools

top-notch parental leave policies

Job summary

Vodafone Group Plc in London is seeking a 12-month Fixed Term Contract to own the end-to-end life cycle of regulated products. The role blends office and home working, with 2–3 days per week in the office and at least 8 days per month on site, supporting FCA/ICOBS compliance and cross-functional partnerships.

You'll shape roadmaps, drive improvements, and ensure customer outcomes remain central while managing governance and reporting across multiple teams.

Qualifications

• Experience in a regulated environment with FCA and ICOBS expectations.
• Ability to stay up to date with regulatory change and apply it to customers and colleagues.
• Customer-centred mindset with clear, reliable communication and trust-building.
• Strong product or programme management experience with a solutions-focused approach.
• Comfort working in a large, matrix organisation with diverse perspectives.
• Detail-oriented, analytical approach with ability to challenge and improve processes.
• Strong sense of responsibility for customers, colleagues and doing the right thing.

Responsibilities

• Nurture and own the end-to-end in-life journey of regulated products, ensuring customers remain at the heart of every decision.
• Act as a trusted subject matter expert on FCA and ICOBS requirements, translating regulation into clear product practices.
• Shape and guide the product roadmap, prioritising improvements and enhancements that build customer confidence.
• Partner with propositions, technology, finance, legal, compliance and customer teams to deliver shared outcomes.
• Carefully map customer and agent journeys, identifying risks and opportunities for improvement.
• Represent regulated products at governance forums, advocating for strong conduct and continuous improvement.
• Maintain the product governance framework, including annual reviews with cross-business input.
• Explore market trends and competitor insights, using data to propose meaningful, customer-led enhancements.
• Create clear MI and reporting, tracking KPIs like complaints, cancellations and NPS to tell the product story.

Skills

Regulated product management

Stakeholder collaboration

Data-driven decisions

Regulatory knowledge

Job description

Location: The Speechmark, London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Duration: 12 Months Fixed Term Contract

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

You’ll join us at a pivotal and inspiring moment as we come together to shape the UK’s largest mobile network. This is more than a role — it’s an opportunity to thoughtfully steward a regulated product, protect customer outcomes, and help create a culture built on trust, care and integrity. You’ll be a guiding voice, ensuring our products evolve beautifully and responsibly while meeting the highest regulatory standards.

• Nurture and own the end‑to‑end in‑life journey of regulated products, ensuring customers remain at the heart of every decision
• Act as a trusted subject matter expert on FCA and ICOBS requirements, translating regulation into clear, caring and effective product practices
• Shape and guide the product roadmap, prioritising thoughtful improvements, fixes and enhancements that strengthen customer confidence
• Partner closely with colleagues across propositions, technology, finance, legal, compliance and customer teams to deliver shared outcomes together
• Take a considered, detail‑focused approach to customer and agent journeys, gently uncovering risks, opportunities and improvement areas
• Represent regulated products with confidence and credibility at governance forums, advocating for strong conduct and continuous improvement
• Care for the product governance framework, including annual reviews, ensuring voices from across the business are heard and reflected
• Explore market trends and competitor insights with curiosity, using data to propose meaningful, customer‑led enhancements
• Create clear, accessible MI and reporting, tracking KPIs such as complaints, cancellations and NPS to tell the full product story

Who you are

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. We believe that everyone has valuable contributions to make.

• Experience working within a regulated environment, with a thoughtful and confident understanding of FCA and ICOBS expectations
• Comfort staying up to date with regulatory change and applying it in a way that supports customers and colleagues alike
• A warm, customer‑centred mindset, with the ability to communicate clearly, build trust and bring others with you
• Strong product or programme management experience, paired with a positive, supportive and solutions‑focused approach
• Confidence working collaboratively within a large, matrix organisation, valuing diverse perspectives and shared success
• A naturally detail‑aware and analytical style, combined with the confidence to gently challenge and improve existing ways of working
• A strong sense of responsibility and care — for customers, for colleagues and for doing the right thing every time

What we offer

We care about our people’s success by offering

• great pay
• bonuses
• up to 28 days off plus bank holidays
• paid time for charity work
• discounts
• vouchers
• a pension plan
• loads more
• amazing learning tools
• top-notch parental leave policies

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, including extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.