VodafoneThree Propositions Specialist

SmartRecruiters, Inc.; Newbury; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Vodafone UK (Three) is seeking a hands‑on Proposition Specialist to support the development, build, and delivery of mobile propositions. You’ll work with the Proposition Lead and Senior Manager to shape tariffs, offers, and Value‑Added Services, ensuring customer needs and commercial targets are met across channels.

This role suits a delivery-focused team player, skilled in reporting, KPI tracking, and cross‑functional collaboration, with experience in GTM and platform transformations.

Qualifications

• Experience in proposition support, product, or commercial delivery roles.
• Understanding of customer needs, commercial outcomes, and channel operations.
• Strong organisational skills with the ability to manage multiple delivery tasks.
• Comfortable producing accurate reports, tracking KPIs, and raising issues.
• Team player with collaboration and communication skills.
• Exposure to GTM planning, launch execution, and operational readiness.
• Familiarity with transformation programmes or platform migrations.

Responsibilities

• Support development and build of mobile propositions, including tariffs, offers, and Value‑Added Services.
• Help ensure propositions meet customer needs, brand priorities, and commercial objectives.
• Contribute to the optimisation of live propositions, improving customer journeys and CX outcomes.
• Assist in delivering commercial initiatives and campaigns with Trading, Product, Marketing and Channel teams.
• Help build and execute GTM plans and ensure operational readiness and launches.
• Contribute to proposition-side build, testing, and configuration for transformation programmes.
• Collaborate with Technology, Finance, Legal, Operations and other teams to meet regulatory and commercial requirements.

Skills

Proposition support experience

Product/commercial delivery

Customer needs understanding

Strong organisational skills

Reporting and KPI tracking

Team player and collaboration

GTM planning exposure

Transformation programmes familiarity

Job description

Working hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your

background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Job Description

The Proposition Specialist is a hands‑on role supporting the development, build, and delivery of Three Mobile propositions. Reporting to the Proposition Manager, this role helps develop, build, and execute initiatives across tariffs, offers, and Value‑Added Services, ensuring propositions meet customer needs, deliver commercial outcomes, and are successfully launched and serviced across all channels.

This role is ideal for a team player who thrives on delivery, problem‑solving, and collaboration, supporting both new and live propositions to achieve customer and business goals.

Proposition Development & Build

• Support the development and build of mobile propositions, including tariffs, offers, and Value‑Added Services.
• Help ensure propositions meet customer needs, brand priorities, and commercial objectives.
• Contribute to the optimisation of live propositions, improving customer journeys, commercial performance, and CX outcomes.

Customer Experience & Journey Improvements

• Help implement improvements to proposition journeys in partnership with CX and Operations teams.
• Support initiatives to reduce complaints, friction points, and customer effort.

Commercial Performance & GTM Execution

• Assist in the delivery of commercial initiatives and campaigns alongside Trading, Product, Marketing, and Channel teams.
• Help build and execute GTM plans, supporting operational readiness and successful launches.
• Contribute to the delivery of promotions and enhancements to support commercial targets.
• Help monitor market trends, competitor activity, and customer behaviour to inform proposition decisions.
• Assist in producing insight‑driven recommendations for proposition enhancements and prioritisation.

Transformation & Platform Delivery

• Contribute to proposition‑side build, testing, and configuration for transformation programmes.
• Support smooth delivery of proposition changes with minimal disruption to customer experience or operations.

Cross‑Functional Collaboration & Governance

• Collaborate with Technology, Finance, Legal, Operations, and other teams to deliver propositions on time and in line with regulatory and commercial requirements.
• Help prepare updates for governance forums, reporting progress, risks, and key outcomes.

Teamwork & Communication

• Act as a reliable and flexible team player, supporting the Proposition Lead and Senior Manager in achieving their objectives.
• Share progress, issues, and learnings clearly across the team and stakeholders.
• Contribute ideas and best practice to help improve team ways of working.

Qualifications

Who You Are:

• Experience in proposition support, product, or commercial delivery roles.
• Understanding customer needs, commercial outcomes, and channel operations.
• Strong organisational skills with the ability to manage multiple delivery tasks effectively.
• Comfortable producing accurate reports, tracking KPIs, and raising issues as needed.
• Team player with strong collaboration and communication skills.
• Exposure to GTM planning, launch execution, and operational readiness.
• Familiarity with transformation programmes or platform migrations.

Additional Information

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [e-mail] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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