VodafoneThree - Outflow Trading Manager

Vodafone; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Vodafone in London offers a hybrid, full-time role focused on churn management within the Local Consumer Business Unit. You will forecast voluntary/involuntary churn, manage a reactive saves toolkit, and coordinate with retention, BCRC, and channel teams to protect the customer base.

The role requires strong PAYM customer insights, toolkit design expertise, and cross-functional collaboration to drive commercial performance and churn reduction.

Qualifications

• Experience in churn management and outflow forecasting/tracking.
• Strong understanding of PAYM customer behaviours.
• Expertise in save toolkit design and deployment.
• Ability to collaborate across retention, BCRC, and channel teams.
• Commercial acumen and performance tracking.

Responsibilities

• Manage PAYM outflow performance, including forecasting for voluntary and involuntary churn, both on volume and S15 value.
• Own and manage reactive saves toolkit, execution and utilisation within channels to retain customers balancing volume and value – taking into account maturing base shape, out of contract profiles and market dynamics.
• Design and timely and accurate briefing of Segment of One activities to protect churn.
• Interlock with BCRC for involuntary churn forecasting and performance.
• Oversight of the involuntary migrations process, and driving opportunities for improvement and automation.
• Align and interlock toolkit with retention strategy to deliver P2P outcomes.
• Lead channel relationships and performance management including Outbound dialling teams, inbound assisted channels, indirect partners and digital

Skills

Churn management

Forecasting

Save toolkit design

Collaboration

Commercial acumen

Job description

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Business Area: Local Consumer Business Unit

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Speechmark, London + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

• Manage PAYM outflow performance, including forecasting for voluntary and involuntary churn, both on volume and S15 value
• Own and manage reactive saves toolkit, execution and utilisation within channels to retain customers balancing volume and value – taking into account maturing base shape, out of contract profiles and market dynamics
• Design and timely and accurate briefing of Segment of One activities to protect churn
• Interlock with BCRC for involuntary churn forecasting and performance
• Oversight of the involuntary migrations process, and driving opportunities for improvement and automation
• Align and interlock toolkit with retention strategy to deliver P2P outcomes
• Lead channel relationships and performance management including Outbound dialling teams, inbound assisted channels, indirect partners and digital

Who you are

• Experience in churn management and outflow forecasting/tracking
• Strong understanding of PAYM customer behaviours.
• Expertise in save toolkit design and deployment.
• Ability to collaborate across retention, BCRC, and channel teams.
• Commercial acumen and performance tracking.

Critical Success Factors & Core Competencies

• Analytical rigour and forecasting accuracy.
• Stakeholder collaboration and toolkit ownership.
• Customer‑centric approach to churn reduction.
• Ability to manage complexity across PAYM portfolio
• Performance-driven and curious mindset

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree #LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.