VodafoneThree - Office IT Advisor - 12 Months FTC

Vodafone Group; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking an IT Support professional based in Stoke-on-Trent. This office-based role offers a salary plus bonus and Vodafone benefits. Responsibilities include providing support to users, managing hardware, and assisting with IT processes. The ideal candidate will have a strong understanding of Microsoft operating systems and exceptional customer service skills. This role is a 12-month fixed-term contract with opportunities for growth and generous benefits.

Benefits

Excellent basic salary plus bonus

Up to 28 days off plus bank holidays

Generous charity time

Discounts, vouchers, pension plan

Qualifications

• Strong understanding of Microsoft operating systems.
• Experience with laptop and desktop hardware maintenance.
• Knowledge of Lenovo and Dell hardware.
• Familiarity with ITIL methodology in an operations environment.
• Exceptional customer service skills.
• Experience in a similar role.

Responsibilities

• Provide support to internal and external system users in person and/or virtually.
• Deliver second-line support via the ticket system.
• Support various Office IT processes and projects.
• Assist new hires with initial laptop set-up.
• Manage recovery of returned devices and keep accurate asset records.
• Perform hardware recycling activities.
• Build and distribute devices.
• Administer shared mailboxes.

Skills

Strong understanding of Microsoft operating systems

Experience with laptop and desktop hardware maintenance

Knowledge of Lenovo and Dell hardware

Familiarity with ITIL methodology

Exceptional customer service skills

Experience in a similar role

Job description

Location and Contract

Location: Stoke-on-Trent – Office based role, 5 days per week. Salary: Excellent basic salary plus bonus and Vodafone benefits. Working Hours: Full time 37.5 hours per week – Monday to Friday. Duration: 12 months fixed‑term contract.

Who We Are

We’re building a network the UK can count on – connecting people, places and potential. We close the digital divide, empower communities and drive meaningful progress. Everyone belongs here; we celebrate diversity and create a workplace where voices are heard and everyone feels safe to show up as themselves.

Why VodafoneThree

At VodafoneThree you join the heart of change – building responsibly, investing sustainably and creating lasting opportunities. With £11bn invested in 5G and digital infrastructure, your work powers businesses, services and communities across the country. Our IT teams are at the core of our digital future, operating internal and customer‑facing systems with Cloud, AI and big data technologies.

What you’ll do

• Provide support to internal and external system users in person and/or virtually.
• Deliver second‑line support via the ticket system.
• Support various Office IT processes and projects.
• Assist new hires with initial laptop set‑up.
• Manage the recovery of all returned devices and keep accurate asset records.
• Perform hardware recycling activities.
• Build and distribute devices.
• Administer shared mailboxes.

Who you are

• Strong understanding of Microsoft operating systems.
• Experience with laptop and desktop hardware maintenance.
• Knowledge of Lenovo and Dell hardware.
• Familiarity with ITIL methodology in an operations environment.
• Exceptional customer service skills.
• Experience in a similar role.

We understand that you may not meet every desired criterion exactly. Our culture of inclusion welcomes all backgrounds. If your experience aligns closely with the key responsibilities, we encourage you to apply. Our recruitment team will assess how your skills fit this or another role.

What we offer

We care about your success with great pay, bonuses, up to 28 days off plus bank holidays, and generous charity time. Personalise your benefits – discounts, vouchers, pension plan and more. We support your career with top‑notch learning tools and parental leave policies.

Need to Know

All offers are subject to background checks, including DBS and financial checks to meet FCA standards. If you require adjustments or have accessibility requests, please refer to the Accessibility section of our Careers website for guidance: https://careers.vodafone.com/uk/applying-to-us/. We use AI to enhance our business; we value your authenticity and look forward to learning about your unique experiences.