VodafoneThree - NOC Manager

Vodafone; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonus

Pension plan

Paid charity days

Vodafone Benefits

Job summary

Vodafone is seeking a hands-on NOC leader to drive 24/7 network operations from Warwick, coordinating a skilled team to maintain critical customer networks. You will lead incidents, monitor performance and partner with customers to ensure exceptional service delivery.

You will mentor engineers, own escalations, and push for continuous improvements across processes, with a strong emphasis on collaboration and accountability.

Qualifications

• Proven leadership of high-performing teams in a 24/7 Network Operations Centre environment.
• Excellent customer engagement and ability to communicate with all levels of stakeholders.
• Strong data analysis and reporting skills to drive service improvements.

Responsibilities

• Lead, coach and develop a high-performing NOC team, creating a culture of accountability and continuous improvement.
• Own major network incidents, drive rapid resolution and minimise customer impact.
• Proactively monitor network performance, identify risks and resolve issues before they affect service.
• Ensure incidents and communications are managed to meet SLAs and exceed expectations.
• Build trusted relationships with customers and stakeholders as an escalation point.
• Drive service improvements via performance analysis and root-cause investigations.
• Manage team resources, rotas and day-to-day priorities for 24/7 delivery.
• Step in as deputy to the NOC Manager and contribute to on-call escalation rota.

Skills

Leadership

NOC management

Customer engagement

Stakeholder management

Data analysis

SLA management

Team coaching

On-call handling

Problem solving

Job description

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Business Area: Local Vodafone Business Unit

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Customer-Site | Warwick
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week - Monday to Friday + On-Call - 1 in 4 Rota
Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you'll do

This is a hands-on leadership role where you'll be at the heart of keeping critical customer networks running at their best. You'll lead a team of skilled engineers, tackle complex network challenges and drive outstanding service for our customers.

• Lead, coach and develop a high-performing NOC team, creating a culture of accountability, collaboration and continuous improvement.
• Take ownership of major network incidents, driving rapid resolution and minimising customer impact.
• Proactively monitor network performance, identify risks and solve issues before they become service-affecting problems.
• Ensure incidents, alerts and customer communications are managed effectively, meeting SLAs and exceeding customer expectations.
• Build trusted relationships with customers and stakeholders, acting as a key escalation point and operational expert.
• Drive service improvements through performance analysis, root cause investigations and operational excellence.
• Manage team resources, rotas and day-to-day priorities to ensure seamless 24/7 service delivery.
• Step up as deputy to the NOC Manager when required and play a key role in the on-call escalation rota.

Who you are

• Excellent customer engagement skills, with a passion for delivering outstanding service
• Strong written and verbal communication skills, with the ability to engage confidently across all levels
• Excellent stakeholder management skills, building trusted relationships with customers and colleagues
• Strong spreadsheet reporting and data analysis capabilities, able to turn data into meaningful insights
• Proven ability to prioritise workloads and consistently deliver against challenging deadlines
• Comfortable performing in fast-paced, high-pressure environments where quick decision-making is essential
• Strong analytical and problem-solving skills, with the ability to resolve complex operational issues
• Experience leading and developing high-performing teams within a 24/7 Network Operations Centre environment
• Proven experience in trend analysis, identifying recurring issues and driving continuous service improvement

Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are - your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree #LI-Onsite

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.