Visual Merchandising Team Lead: Elevate Store Experience

Marks and Spencer; Chesterfield; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marks and Spencer is inviting you to join as a Team Manager in Visual Merchandising, where you’ll lead from the front and help reshape our stores for the next generation of customers.

On the shop floor you’ll set the pace, raise standards and inspire your team to deliver standout style, sharp service and strong commercial results, even under pressure.

This is a role for confident, people-first leaders who thrive in fast-moving environments and bring the best out of others.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Coach, develop and performance-manage with clarity and empathy.
• Confident in difficult conversations.
• Resilient and adaptable with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor to set the pace and standards.
• Inspire a multiskilled team to deliver standout service and commercial results.
• Coach and develop team members to reach their potential.
• Make bold decisions to drive store performance under pressure.
• Ensure standards, safety, availability, and operational excellence.

Skills

Leadership

Team management

Commercial awareness

Data-driven decisions

Communication

Job description

Marks and Spencer is inviting you to join as a Team Manager in Visual Merchandising, where you’ll lead from the front and help reshape our stores for the next generation of customers.

On the shop floor you’ll set the pace, raise standards and inspire your team to deliver standout style, sharp service and strong commercial results, even under pressure.

This is a role for confident, people-first leaders who thrive in fast-moving environments and bring the best out of others.