Visual Merchandiser & Frontline Customer Experience

Marks and Spencer; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marks and Spencer is hiring a Visual Merchandiser in Fashion, Home & Beauty to shape how customers experience the new M&S. You will implement merchandising plans and create displays with the 'wow' factor on the shop floor.

You'll balance creativity with operational demands, use digital tools to bring campaigns to life, and deliver high-impact updates under pressure. A fast-moving retail professional with an eye for fashion is ideal.

Qualifications

• Eye for fashion and ability to deliver high-impact displays.
• Visual storytelling to shape customer experience on the shop floor.
• Ability to work in a fast-moving retail environment.
• Collaborative mindset to support colleagues across the floor.

Responsibilities

• Use digital tools to bring campaigns to life and create wow-factor displays.
• Deliver high-impact visual updates quickly and under pressure.
• Balance creativity with operational store requirements.
• Support floor teams to ensure a cohesive and selling store.

Skills

Eye for fashion

Visual storytelling

Retail pace

Teamwork

Tools

Digital tools

Job description

Marks and Spencer is hiring a Visual Merchandiser in Fashion, Home & Beauty to shape how customers experience the new M&S. You will implement merchandising plans and create displays with the 'wow' factor on the shop floor.

You'll balance creativity with operational demands, use digital tools to bring campaigns to life, and deliver high-impact updates under pressure. A fast-moving retail professional with an eye for fashion is ideal.