Visual Merchandiser & Customer Experience Specialist

Marks and Spencer; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Marks and Spencer is hiring a Visual Merchandiser in Fashion, Home & Beauty to shape how customers experience our stores. You will create high-impact displays, bring merchandising campaigns to life, and balance creativity with operational requirements.

You’ll work on weekly rosters, adapt to fast-paced retail, collaborate with floor teams, and deliver on-trend visuals that drive sales. The role rewards energy, resilience, and a keen eye for fashion and trend-led storytelling.

Qualifications

• Experience in fashion, home, or beauty merchandising.
• Ability to implement merchandising plans and drive displays.
• Comfort with digital merchandising tools.

Responsibilities

• Create high-impact visual displays and shopfronts.
• Implement campaigns and seasonal merchandising plans on the shop floor.
• Collaborate with store teams to keep visuals aligned with brand guidelines.
• Adapt quickly to changing priorities and take ownership of displays.

Skills

Eye for fashion

Fast-moving retail

Teamwork

Creativity

Job description

Marks and Spencer is hiring a Visual Merchandiser in Fashion, Home & Beauty to shape how customers experience our stores. You will create high-impact displays, bring merchandising campaigns to life, and balance creativity with operational requirements.

You’ll work on weekly rosters, adapt to fast-paced retail, collaborate with floor teams, and deliver on-trend visuals that drive sales. The role rewards energy, resilience, and a keen eye for fashion and trend-led storytelling.