Visual Merchandiser

Fanatics Collectibles; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Fanatics is seeking a Visual Merchandiser to create an inspiring and commercially effective in-store environment. You will lead product presentation, layout and stock coordination to maximise sales, working closely with the Store Manager and the wider retail team.

Based on the shop floor and stockroom, the role involves replenishment, signage accuracy, seasonal resets, and delivering a welcoming customer experience.

Qualifications

• Experience in retail or stock management roles.
• Strong organisational skills and attention to detail.
• Ability to arrange and maintain product displays to a high standard.

Responsibilities

• Stock management & replenishment on the shop floor and in the stockroom.
• Regular stock counts, audits, and rotation to reduce shrinkage.
• Liaise with buying/logistics to flag low stock or delivery issues.
• Receive, check and process deliveries; keep stockroom tidy.
• Own product display and store presentation; ensure layouts are commercially effective.
• Maintain signage, ticketing, and product labelling; keep up to date.
• Suggest improvements to product positioning and layouts to maximise sales.
• Prepare store for key trading events, launches, and seasonal resets.
• Assist customers and answer product availability questions.

Skills

Retail experience

Stock management

Display setup

Stock control

Communication

Physical fitness

Tools

EPOS systems

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

The Visual Merchandiser plays a vital role in creating and maintaining an inspiring and commercially effective in-store environment. Responsible for bringing the Fanatics brand to life on the shop floor, this role combines creative product presentation with a strong commercial mindset, ensuring that displays, fixtures, and overall store layout drive customer engagement and maximise sales performance. Working closely with the Store Manager and wider retail team, the Visual Merchandiser ensures that every customer interaction starts with an outstanding visual first impression.

How you will make an impact:

• Stock Management & Replenishment: Monitor stock levels on the shop floor and in the stockroom, ensuring shelves and displays are consistently replenished and fully stocked.
• Carry out regular stock counts, audits, and rotation to maintain accuracy and minimise shrinkage or wastage.
• Liaise with the buying or logistics team to flag low stock, discrepancies, or delivery issues promptly.
• Receive, check, and process incoming deliveries accurately and in a timely manner, maintaining a well‑organised stockroom for efficient retrieval.
• Product Display & Store Presentation: Take ownership of how products are arranged and presented on the shop floor, ensuring displays are commercially effective, visually appealing, and easy for customers to navigate.
• Implement and maintain product layouts in line with company guidelines, seasonal changes, and promotional campaigns.
• Ensure signage, ticketing, and product labelling is accurate, up to date, and consistently applied throughout the store.
• Identify and act upon opportunities to improve product positioning, adjacencies, and overall store layout to maximise sales potential.
• Work with the Store Manager to prepare the store for key trading events, new product launches, and seasonal resets.
• Customer Experience: Ensure the store environment is always clean, tidy, and welcoming for customers, responding to queries about product availability and location in a helpful, knowledgeable manner.
• Compliance & Health and Safety: Ensure all stock handling, storage, and display activities comply with health and safety requirements. Adhere to manual handling procedures and support loss prevention activities by maintaining vigilance and reporting concerns to the Store Manager.
• Team Collaboration: Work cooperatively with all members of the store team, sharing knowledge and best practice with colleagues to maintain consistent store standards. Participate in team briefings, training sessions, and store meetings as required.

What you bring to the team:

• Previous experience in a retail or stock management role.
• Strong organisational skills and attention to detail, with the ability to manage own workload effectively and independently.
• Confident in arranging and maintaining product displays to a high commercial standard, with a strong eye for presentation and space utilisation.
• Good understanding of stock control principles, including stock counting, rotation, and loss prevention.
• Excellent communication and interpersonal skills, with a collaborative and supportive approach to working within a team.
• Physical fitness to manage stock handling, deliveries, and manual tasks in line with health and safety requirements.
• Desirable: Experience using stock management or EPOS systems; knowledge of retail trading patterns and seasonal planning; experience supporting store resets or new product range launches.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where you’ll work:

This role is based in-store, working as part of the store team on the shop floor and in the stockroom. Occasional travel to other store locations or support sites may be required from time to time to support business needs.

What’s in it for you:

Culture: Join a team where you’re surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset