Visits & Events Assistant

apetito Limited; Trowbridge; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Living Wage employer

25 days holiday pro rata

Pension scheme

Life assurance

Canteen / parking

Discounts

Job summary

apetito Limited invites applications for a Visits and Events Assistant based in Trowbridge. This part-time role (22.5 hours, three days per week) focuses on planning, preparation and delivery of visits and events at our Visitor Centre and in collaboration with the Visits and Events Supervisor.

You will host VIP experiences, assist with menu management, and support internal events while maintaining high standards of service and professionalism.

Qualifications

• Experience in customer service.
• Strong organisational skills.
• Able to work three days a week.
• Good communication skills.

Responsibilities

• Administration of Visits: assist in the planing and organisation of visits in our Visitor Centre including menu management and planning, agenda building and presenter booking whilst communicating and collaborating with internal visit hosts.
• Hosting Visits: Prepare the Visitor Centre space for each visit. Ensure the space is always clean, tidy and presenting the business at its best. Present yourself professionally to all guests.
• Meal Preparation: Cook, present and serve meals across the apetito | Wiltshire Farm Foods portfolio to guests; maintain food safety and cleanliness.
• Internal Events: Supporting internal events such as corporate conferences and inductions with top tier dining experiences.
• Tech support: Develop familiarity with the technology in the Visitor Centre including immersive screens, TVs and video conferencing; coordinate with IT for a seamless guest experience.
• Wider Business Support: Assist the Marketing team and other projects; expect ad hoc requests and be flexible.

Skills

Customer service

Hosting & events

Planning & organising

Attention to detail

Interpersonal skills

Microsoft Word

Outlook

Teams

Job description

Overview

Join us as Visits and Events Assistant focusing primarily planning, preparation and delivery of visits and events typically hosted in our Visitor Centre in our Trowbridge-based head office.

At the very heart of apetito | Wiltshire Farm Foods’ proposition is our great food. The core of this role is ‘making a real difference’ to our business, prospects and customers, showcasing our food with passion and pride.

Our Visitor Centre hosts guests several times a week across all walks of life from specialists such as Facilities Managers and Dietitians to Politicians, Councillors and CEOs. Working alongside our Visits and Events Supervisor, this role plays a pivotal role in planning, organising and hosting a VIP experience for our visitors in our dedicated facility.

This is a fantastic opportunity for a tenacious, organised host with outstanding customer service skills and attention to detail to work within a supportive, experienced, passionate (and fun!) team.

This is a part time role for 22.5 hours, three days a week, with felixibility to work on various days of the week when required.

Who we are

apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.

Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.

Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.

Responsibilities

• Administration of Visits: assist in the planing and organisation of visits in our Visitor Centre including menu management and planning, agenda building and presenter booking whilst communicating and collaborating with internal visit hosts.
• Hosting Visits: Prepare the Visitor Centre space for each visit. Ensure the space is always clean, tidy and showcasing the business at its best at all times. Ensuring you present yourself professionally to all guests.
• Meal Preparation: Cook, present and serve meals across the vast apetito | Wiltshire Farm Foods portfolio to guests. Maintain an outstanding level of food safety and cleanliness in the space’s dedicated kitchen.
• Internal Events: Supporting internal events such as corporate conferences and inductions with top tier dining experiences.
• Tech support: Develop familiarity and competency with the technology within the Visitor Centre featuring immersive screens, presentation TVs and video conferencing equipment, alongside our internal IT department to ensure the seamless experience for all guests.
• Wider Business Support: The apetito Marketing team support and collaborate with the wider business on numerous other projects so you will be expected to step outside the visits and events world and contribute across other facets of Marketing. This role will require you to support numerous ad hoc requests so flexibility and adaptability is essential.

About you

Essential:

• Demonstratable experience in customer service role.
• Excellent interpersonal and communication skills both digitally and face-to-face.
• Good communication and interpersonal skills with a collaborative working style.
• Proactive and highly organised with strong organisation skills.
• Adaptable with a commitment to continual learning and skill development.
• Able to work at pace to ensure timescales and deadlines are met.
• Computer literacy (particularly Microsoft Word, Outlook and Teams)
• Making a real difference: Willing to go the extra mile to ‘make a real difference’ for our business and our customers. Shows passion, enthusiasm, ambition and drive.

Desirable:

• Experience working in a commercial kitchen.
• Food presentation skills and/ or experience.
• Food hygiene qualification.
• UK driving licence.

Company Benefits

• Competitive salary – accredited Living Wage employer
• 25 days holiday per year (pro rata), plus bank holidays
• Option to purchase up to 5 additional days holiday per year
• Discretionary annual bonus scheme
• Pension scheme - employer matched contributions up to 4%
• Life assurance scheme worth at least 1x annual salary
• Subsidised canteen
• Free parking
• Free turkey or voucher at Christmas
• apetito perks scheme including salary sacrifice options and retail discounts

Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.