Visitor Services Assistants

Calderdale Council; Halifax; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local governmental organization is seeking part-time Visitor Services Assistants to enhance visitor experiences across various sites. The role involves providing high-quality customer service, maintaining safety standards, and working both weekends and evenings as needed. Candidates should possess strong interpersonal skills and some experience in cash handling. This opportunity promotes a diverse workforce and encourages applications from all backgrounds.

Qualifications

• Must have strong interpersonal skills and experience working with the public.
• Ability to handle cash and manage financial transactions is desirable.
• Knowledge of cleaning and maintenance practices preferred.

Responsibilities

• Act as the point of contact for visitors, ensuring customer satisfaction.
• Work in a customer service environment and maintain health and safety standards.
• Serve as a key holder and be available for out-of-hours callouts.

Skills

Strong interpersonal skills

Customer service experience

Literate and numerate

Job description

Post Ref: CC708

Calderdale Museums & Arts Service is looking for part‑time Visitor Services Assistants to work across its sites, including weekends and, on occasion, evenings.

Hours and vacancies

• 2 permanent positions – 21.79 and 19.40 annualised hours per week on a seasonal rota across sites.
• 2 seasonal fixed‑term positions – March to 31 October 2026, 33 and 32.5 hours per week on a two‑week rota across sites.

Responsibilities

• Act as the vital point of contact for visitors, providing a high standard of customer care and ensuring they enjoy and learn from their experience at the museum.
• Maintain strong interpersonal skills and work with the public in a customer service environment, whether paid or voluntary.
• Be literate, numerate and ideally have experience of cash handling and financial administration.
• Serve as a key holder for the service, with occasional out‑of‑hours call‑outs.
• Possess practical cleaning and general maintenance skills and maintain awareness of Health & Safety issues.

Qualifications

• Strong interpersonal skills.
• Experience working with the public in a customer service environment.
• Literate and numerate.
• Experience of cash handling and financial administration is desirable.
• Key holder experience and practical cleaning/maintenance knowledge preferred.

How to apply

For an informal discussion please contact Richard Macfarlane (Museums Manager) or Lynn Grady (Visitor Experience Manager) at 01422 354823 or by email. Specify in your Personal Statement which vacancy you are applying for.

Closing Date: 8th February 2026
Interviews: 16th February 2026 (digital interviews may be used)

Calderdale Council embraces a diverse workforce. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. All applications are anonymised before being considered by the selection panel.

For support on your application, please read our Application Booklet or visit our website.